Administrative Manager
UCSF•San Francisco, CA
•$135,469 - $173,408
About The Position
Manages the operations of healthcare clinic(s) or center(s) to include fiscal, human resources, and practice management operations. Oversees all aspects of clinic operations. The Department of General Internal Medicine (DGIM) delivers care to approximately 26,000 patients and has three floors over two buildings on the Mount Zion campus. DGIM delivers primary care to these patients as part of a larger UCSF primary care service line.
Requirements
- Fiscal management
- Human resources management
- Practice management operations
- Staff training and deployment
- Staff hiring and evaluation
- Policy and procedure development
- Staff scheduling and resource management
- Data tracking and analysis for strategic goals
- Staff engagement assessment and improvement
- FTE and RVU tracking and management
- Coaching staff on standard work adherence
Responsibilities
- Handles patient complaints and partners with Patient Relations.
- Participates in the development of standard work for clinic operations (patient checkin, insurance verification, video visit rooming, in person rooming, room stocking, forms completion, etc), trains staff and deploys standard workflow.
- Fully accountable for recommending new staff positions, posting, hiring, evaluating and professional development.
- Serves as management lead in the development of policies, procedures, or workflows that will then be implemented across all four DGIM practices.
- Plans, conducts, and follows up on action items from unit meetings.
- Establishes the overall and day-to-day pairing of flow managers and providers, schedules staff to support providers each day, manages call-outs and collaborations with other managers on sharing staff across floors to maximize resource deployment.
- Tracks and improves data in support of strategic goals including TrueNorthGoals and IAP goals.
- Conducts on-going assessment of staff engagement via the Trot survey and uses that data to make changes that improve year-over-year STEP and Gallup survey results.
- Tracks and manages FTE and RVU production to ensure financial viability of the practice.
- Conducts observations of staff to coach on adherence to standard work and identify opportunities for improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
