About The Position

The Administrative Manager ensures delivery of services for assigned areas and is responsible for planning, organizing, directing, and evaluating care delivered by an interdisciplinary team. The role is accountable for administrative and fiscal management and works closely with the Director to achieve department goals and objectives. The position oversees patient care delivery, performance improvement, operations, staffing, personnel management, regulatory compliance, strategic planning, leadership activities, and medical records management. It includes administrative on-call services and requires a focus on safety, quality, and efficiency as part of a High Reliability Organization. The job profile is an overview of responsibilities and may change; it is not an exhaustive list.

Requirements

  • Master's degree, or bachelor's degree with clinical experience.
  • Licensed in the state of Ohio for the appropriate field.
  • Three to five years of management experience in a healthcare environment.
  • Strong computation and analysis skills.
  • Excellent organizational skills.

Nice To Haves

  • Advanced training in a specialty area or further experience in leadership.

Responsibilities

  • Assume 24-hour accountability for ongoing patient care delivery within the assigned business line and ensure patient needs are met in accordance with physician instructions and administrative procedures.
  • Develop, coordinate, and evaluate business-line performance and process-improvement programs to meet patient outcomes and regulatory measures.
  • Plan clinical consulting services and participate in interdisciplinary team and follow-up meetings to support clinical outcomes and meet patient and family needs.
  • Develop budgeted staffing plans and maintain and evaluate plans for the provision of care.
  • Define and interpret service goals, objectives, and policies; consult with the Operations Director and Medical Director on patient and family policies.
  • Direct the collection, analysis, and interpretation of statistics relevant to program planning.
  • Conduct or support studies and investigations to improve clinical care, and plan, initiate, and evaluate clinical process changes with interdisciplinary teams.
  • Ensure qualified human resources are available to meet patient and family care needs; develop staffing models based on scope of practice, competency, and patient needs.
  • Recruit, select, retain, and evaluate personnel; provide appropriate orientation, training, and professional development.
  • Promote working relationships with referral sources and interdependent OhioHealth departments.
  • Ensure compliance with regulations and standards of care and quality, including Medicare and Joint Commission requirements.
  • Participate in strategic planning and collaborate with OhioHealth Home Care leadership and the health care system to achieve organizational goals.
  • Provide administrative on-call services.
  • Provide input into executive-level planning and decisions and foster servant leadership and customer service.
  • Plan and direct project management activities with Home Care, OhioHealth, and Process Excellence departments.
  • Participate in Home Care, business-line, departmental, and system activities; develop and maintain professional relationships.
  • Work with associates to develop professional development goals and strategies.
  • Ensure adequate record keeping and documentation for standards, auditing, and utilization review of clinical activities.
  • Analyze patient data for reimbursement, care quality, risk management, utilization management, and research.
  • Develop and implement policies and procedures for documenting, storing, and retrieving information and processing medical and legal documents, insurance data, and correspondence in compliance with applicable statutes.
  • Participate in developing educational materials and provide documentation instruction to personnel.
  • Participate in developing and designing computer software for computerized health information systems.
  • Supervise staff preparing and analyzing clinical documents.
  • Perform job duties with attention to safety, quality, and efficiency.
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