Administrative Intern Patient Experience - Talent Acquisition - FT - Day

Stormont Vail Health•Topeka, KS

7d•Onsite

About The Position

Stormont Vail Health's Student Internship Program is designed for students entering their senior year of an accredited bachelor's degree program. This experience provides an opportunity to apply academic knowledge in a real-world setting, contribute to impactful projects, and gain exposure to professional environments. Interns will work closely with experienced professionals and receive mentorship throughout the program. Provides overall administrative and operational analytics utilization for activities and functions related to the Experience Division; Patient Experience, Building Blocks, Guest Experience, Volunteer Services, and Spiritual Care. This includes measurement and reporting on all applicable department databases. Works collaboratively with physician leadership, administrative leadership and related committees as well as supporting departments and operational units. The Business Analyst analyzes and prepares reports using both quantitative and qualitative data, based on information derived from the complaint and patient satisfaction databases and other data inputs.

Requirements

Currently enrolled in a Bachelor’s degree program at an accredited college or university in related field. Required
Completion of at least junior-level coursework (typically 90 credit hours or equivalent). Required
Coursework or experience in Business, Healthcare, Finance, Data Analytics or a related field Required
Strong communication, organization, and analytical skills. Required
Ability to manage time effectively and work independently or collaboratively.
Proficiency in Microsoft Office Suite or relevant tools.
Full-time availability during the internship period.
Professional conduct and accountability.
Ability to translate complex data into usable reports and/or charts, graphs and written reports.
Knowledge of medical staff development planning processes and report writing.
Knowledge of survey tools, survey creation, analysis and distribution.
Ability to self-motivate, organize own work and juggle multiple priorities to produce accurate analyses.
Ability to comply with confidentiality.

Responsibilities

The Intern will support departmental operations through administrative, analytical, and project-based tasks.
This internship provides hands-on experience in a healthcare setting, offering exposure to hospital workflows, patient services, and interdepartmental collaboration.
Uphold patient confidentiality and comply with HIPAA regulations.
Participate in meetings and contribute to ongoing initiatives
Develops systems within all cost centers to monitor activity, volume, expenditures, and continually compares to budgeted projections.
Actively participates in the budget process; responsible for summarizing department needs.
Reports changes in a simplified manner in reports to both department directors and hospital fiscal and planning departments.
Provides research and analysis of hospital, physician and non-acute aspects of the healthcare market.
Maintain the databases used to provide the organization quantitative and qualitative data (Grievance System and the Patient Satisfaction Surveys).
Create and maintain spreadsheets and databases providing analysis and interpretation of data from experience division databases.
Responsible for overseeing the Stormont Vail Patient Satisfaction survey process, including HCAHPS and CGCAHPS
Maintains good working relationship with vendors in the development of the survey instruments.
Analyzes database results and assures distribution of reports to Operating Committee and Department Directors/Medical Directors on a timely and regular basis.
Generate materials for retreats, performs analysis and compiles information regarding the overall experience at Stormont Vail Health.
Generate material to provide to providers regarding their practice/patient satisfaction survey results.
Provide assistance in conducting medical staff development plans including analyzing physician data.
Ability to automate processes to more effectively and efficiently analyze large amounts of data.
Development of written reports and frequently make oral presentations of analytic results to stakeholder groups.
Communicate with Experience System Director internal and external customers informed on process of projects.
Obtains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Refer to the appropriate department when a possible liability is introduced through the qualitative information (Risk, HIPAA, etc.).
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned