Administrative Integrated Care Coordinator
About The Position
The ICC Administrative Coordinator supports both front office operations and health home administrative functions across primary care, specialty care, urgent care, and care management programs. Responsibilities include patient registration, appointment scheduling, insurance verification, copayment collection, referral coordination, patient outreach, appointment confirmations, health home documentation support, care coordination assistance, tracking patient engagement activities, and maintaining accurate patient records. The role serves as a central point of contact for patients, providers, and interdisciplinary teams to ensure efficient workflow operations, continuity of care, and a positive patient experience while maintaining organizational and compliance standards.
Requirements
- High School Diploma or General Education Degree (GED)
- Minimum 6 months of customer service experience
- Beginner-level proficiency in using Microsoft Office and Google Suite
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Familiarity with medical terminology and basic understanding of healthcare procedures
- Proficiency in using office software and electronic health record (EHR) systems.
- Strategic and creative thinking
- Solution-oriented mindset
- Open and welcoming to change.
- Comfortable working in group settings
Nice To Haves
- Familiarity with eCW is preferred.
Responsibilities
- Greet and check in patients for scheduled appointments and walk-in visits
- Verify and update patient demographic and insurance information
- Assist patients with forms, paperwork, portal access, and general service needs
- Collect and process patient copayments accurately and efficiently.
- Provide patients with all discharge/check out orders, forms, and letters
- Ensure all administrative tasks, including Admin parcs, are completed in a timely manner.
- Assist patients with scheduling transportation as needed.
- Ensure the proper closure of all visits by the end of each day.
- Support patient outreach efforts for appointment reminders, care coordination, care gaps, and engagement initiatives
- Perform additional administrative and operational duties as assigned based on departmental needs and coverage requirements
- Conduct and document required patient screenings, questionnaires, and survey forms in accordance with departmental and program guidelines
- Guide and help patients with primary care assignments as needed.
- Develop, update, and maintain individualized care plans in collaboration with patients, providers, caregivers, and the care team.
- Support patients after emergency room visits, hospital admissions, inpatient discharges, or other transitions of care.
- Connect patients to community resources that support health, safety, housing, food access, transportation, benefits, and overall well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
