AGA Online Doctoral Operations - Helms School of Government

Liberty University • Lynchburg, VA

12d • Onsite

About The Position

The AGA Doctoral Operations position supports the Helms School of Government doctoral programs by assisting with student communication, doctoral process administration, records management, and academic operations. This role helps monitor student progression through program milestones, maintain accurate records, support orientation and doctoral events, and assist with process improvement initiatives. The position requires professionalism, confidentiality, strong communication skills, attention to detail, and the ability to work collaboratively with students, faculty, staff, and university departments. The AGA Doctoral Operations employee is expected to represent Liberty University and the Helms School of Government in an exemplary manner while supporting efficient and student-centered doctoral program operations.

Requirements

• Must be accepted into, or currently enrolled in a master’s or doctorate program by the start date.
• Bachelor’s degree with a relevant combination of writing, communication, planning and coordinating events, and reporting experience.
• Must be enrolled in a master’s or doctorate program.
• Previous teaching experience.
• Experience using Microsoft Office.
• Ability to maintain confidentiality and exercise professional judgement.
• Ability to attain an understanding of all technical systems that support the role of being an AGA.
• Must live in the local area in order to report to work on campus.
• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University.
• Strong organizational skills.
• Computer skills.
• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• May be required to travel as a chaperone for student trips.
• May be required to sit to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Regularly required to stand, walk, and climb stairs to move about the campus.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

Nice To Haves

• Bachelor’s degree (B.A./B.S.) degree from a four-year college or university preferred.

Responsibilities

• Work under the direction and supervision of a Helms School of Government (HSOG) Director.
• Be present for all necessary events put on by the HSOG.
• Attend all Orientations and training sessions per the direction of the department and The Graduate School.
• Uphold and follow The Graduate School Honor Code and Graduate Assistantship Handbook.
• Assist the HSOG with miscellaneous administrative tasks/projects and any other various responsibilities.
• Respond to student inquiries regarding doctoral processes, timelines, forms, and university procedures.
• Assist with tracking student questions and unresolved issues requiring escalation.
• Support communication efforts related to orientation and doctoral events.
• Maintain professional correspondence with doctoral students and faculty.
• Assist with monitoring student progression through dissertation and capstone milestones.
• Track completion of required doctoral tasks and documentation.
• Update internal records related to student status, milestone completion, and committee assignments.
• Assist with maintaining doctoral process guides, FAQs, and support resources.
• Maintain confidential student records and tracking spreadsheets.
• Enter and update information in university systems as directed.
• Monitor workflow queues and document completion status.
• Generate reports regarding student progression.
• Ensure records are accurate, current, and compliant with university standards.
• Support course sequencing communications and enrollment tracking.
• Assist with degree audits and verification of program progression.
• Identify discrepancies requiring review by a Doctoral Support Coordinator or the Assistant or the Assistant Director of Doctoral Programs.
• Assist in developing and updating standard operating procedures.
• Support process mapping, workflow documentation, and quality improvement initiatives.
• Participate in special projects related to doctoral program operations.
• Provide recommendations for improving efficiency and student experience.
• Collaborate with other graduate assistants, staff, faculty, departments, and colleges/schools across the university on tasks and initiatives originating from HSOG.
• Handle sensitive information with discretion, adhering to ethical standards and maintaining confidentiality.
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’s mission.

Benefits

• Student employees are paid at least the current Virginia minimum wage per hour. Pay may vary by position and department based on job responsibilities, required skills, available funding, and market conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level