Administrative Front Office Manager

RAYUS Radiology•Portland, OR

31d•$25 - $36

About The Position

RAYUS Radiology is looking for a Administrative Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Administrative Manager, you will be responsible for the oversight of the day-to-day operations in one or more administrative areas, which may include front office registration, scheduling, medical records, and/or insurance. Responsible for the supervision of associates at one or more centers within a market.

Requirements

High school diploma, or equivalent
3-5 years’ supervisory experience in an office environment
Microsoft Office experience
Proficient with using computer systems and typing

Nice To Haves

Associate’s degree
3-5 years’ medical office experience in a customer service environment

Responsibilities

Fosters an environment where customer service is a priority by believing in and practicing The Experience
Manages applicable administrative departments, including direct supervision of department leads
Assists Operations Manager with operational and growth initiatives, meetings with Senior Management, and budgeting
Implements strategic initiatives for the market
Assists with monitoring management reports to ensure associate productivity and quality of service on a regular basis
Monitors staffing levels and scheduling, including overtime, to ensure adherence to the budget
Assists in the maintenance of up-to-date and accurate database functions on all current and potential referring physicians
Coordinates patient relations, ensuring a high quality of patient service is delivered
Manages overall staffing levels for adequate center coverage at all times
Prioritizes the job flow of administrative associates
Ensures comprehensive knowledge of company policies and procedures for administrative associates
Initiates and participates in staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
Leads regular staff meetings and employee one-on-ones
Ensures the staff functions as a team
Acts as liaison between technologists and the patients waiting for exams, relays messages regarding scanner status and other clinic information
Creates and updates center’s information manuals as needed
Participates in hiring and onboarding of administrative staff
Assists in greeting, checking-in patients scheduled for imaging services and payment processing as needed
Assists front office in answering phones, scheduling patient examinations and pre-certification of exams with patients’ insurance company according to existing company policy as appropriate and applicable
Communicates with chief technologist(s) and radiologist(s) on scheduling matters
Completes additional tasks and projects as assigned