Administrative & Franchise Sales Coordinator

Empower Brands•Las Vegas, NV

About The Position

JAN-PRO of Las Vegas is seeking a bilingual Administrative & Franchise Sales Coordinator to support front-office operations, assist Certified Business Owners (CBOs), and provide administrative support throughout the franchise candidate process. This role is a key point of contact for incoming inquiries and ensures accurate data management, strong communication, and a professional, compliant experience for all candidates and CBOs. This is a frontline support role for someone who thrives in a structured environment, manages details exceptionally well, and communicates with clarity and professionalism.

Requirements

Bilingual (English & Spanish) – required
Experience in administrative support, customer service, or office coordination
Strong organization, follow-through, and attention to detail
Excellent written and verbal communication skills
Proficiency with CRM systems, Microsoft Office, and basic data entry
Ability to multitask and manage competing priorities in a fast-paced environment

Nice To Haves

Experience supporting sales teams, franchise operations, or regulated processes
Familiarity with FDDs, compliance paperwork, or business licensing
Experience working with entrepreneurs, owner-operators, or small business clients

Responsibilities

Answer incoming calls, route inquiries, and deliver professional bilingual customer service.
Support daily office operations including scheduling, filing, scanning, document preparation, and maintaining organized systems.
Manage calendars, coordinate appointments, and prepare office materials for meetings and trainings.
Provide administrative support to leadership as needed.
Maintain accurate and up-to-date records in CRM systems and internal databases.
Complete data entry for franchise leads, CBO documentation, onboarding forms, and compliance materials.
Track lead activity, follow-up schedules, and process milestones for candidates and CBOs.
Ensure documentation is complete, compliant, and properly organized.
Assist CBOs with completing required documents, onboarding paperwork, and scheduling trainings.
Provide bilingual support to ensure CBOs clearly understand processes, expectations, and compliance requirements.
Coordinate communication between CBOs, operations, and leadership teams.
Schedule discovery calls, schedule and administer franchise presentations (in-person) and candidate follow-ups.
Prepare FDD documents, sales packets, and presentation materials in accordance with compliance requirements.
Maintain accurate candidate files and track all disclosure timelines.
Support candidate visits and ensure a consistent, high-quality experience from initial inquiry to franchise sale.
Prepare and send Franchise Business Fulfillment Letters to CBOs, ensuring accuracy and timely delivery.
Serve as a trusted, professional first point of contact for candidates and CBOs.
Represent the JAN-PRO brand with clarity, integrity, and strong communication.
Ensure every interaction—phone, email, or in-person—delivers a high-quality, organized experience.