Franchise Coordinator
About The Position
Our mission is to help children with autism achieve independence and gain confidence by providing best -in -class ABA services. We support families every step of the way to ensure children learn life skills and achieve meaningful goals. We are seeking an organized, people -focused Franchise Coordinator to support franchisees from initial onboarding through launch and ongoing operations. This role serves as the primary point of contact for franchise partners, helping guide them through requirements, systems, timelines, and execution — while ensuring consistency with AutismCOE brand and operational standards. This is a full -time, on -site role based in our Durham, NC clinic.
Requirements
- 2+ years of experience in coordination, project support, operations, or customer -facing business role preferred
- Strong organizational skills with the ability to track multiple moving parts
- Excellent written and verbal communication skills
- High attention to detail and process consistency
- Comfort working cross -functionally with clinical, billing, and operations teams
- Ability to build strong, positive relationships with partners and internal stakeholders
- Professional, reliable, and proactive work style
Nice To Haves
- Experience supporting multi -site operations, healthcare, education, or franchising is a plus
Responsibilities
- Serve as the main point of contact for franchisees from intake through launch and beyond
- Coordinate onboarding steps including scheduling discovery calls and tracking documents
- Build and maintain individualized launch plans with key milestones and owners
- Lead recurring franchisee check -ins and follow up on action items
- Translate internal guidance into step -by -step execution plans and checklists
- Support development and management of onboarding and training programs
- Monitor alignment with AutismCOE brand, operating standards, and compliance
- Coordinate payer credentialing timelines and billing transitions
- Track progress against launch milestones and escalate risks or issues as needed
- Maintain organized records, completion logs, meeting notes, and KPIs
- Capture, track, and route franchise questions to appropriate internal teams
- Support pre - and post -event planning for franchise trade shows and expos
- Represent AutismCOE professionally as a brand ambassador when needed
Benefits
- Medical, dental, and vision insurance for full -time employees (30+ hours/week)
- 401(k) retirement plan
- Company -paid life insurance
- Paid Time Off (PTO)
- Bonus potential
- Mission -driven, supportive work culture
- Opportunity to support a growing national brand
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
