Administrative Director

ZS • South San Francisco, CA

12d • Hybrid

About The Position

The Administrative Services Director leads a broad administrative support function across multiple teams and offices. The role is responsible for service delivery, manager effectiveness, team capacity, workflow coordination, and operational performance. It drives consistency in support execution, strengthens leadership across administrative teams, and owns service governance, standards, and multi-site capacity planning to ensure consistent, high-quality delivery.

The role partners with senior stakeholders to align administrative support with business priorities and changing needs, and leads cross-team coordination on operational issues. It also oversees staffing and workload allocation, develops managers and senior administrative talent, and advances service standards, onboarding, training, and process improvement across the function.

This position follows a hybrid working model, combining work from home with on-site presence at client or ZS offices for the majority of the week. Travel is required for client-facing ZSers as needed. The position is not eligible for visa sponsorship; applicants must be authorized to work in the United States without current or future employer sponsorship. An online application including a full set of official or unofficial transcripts is required.

Requirements

• University degree or equivalent experience.
• At least twelve years in the field.
• Advanced technical and operational expertise in the relevant discipline, typically demonstrated through extensive experience leading managers, multi-team operations, or broad service portfolios.
• Ability to lead multiple teams, managers, or broad service areas to achieve operational goals affecting short- to mid-term functional performance.
• Ability to make decisions about resource allocation, workforce planning, process improvement priorities, and service delivery models.
• Ability to address complex cross-functional operational problems requiring significant analysis, stakeholder coordination, and judgment.
• Strong communication skills to engage regularly with senior internal stakeholders, external clients, vendors, and cross-functional partners.
• Authorization to work in the United States without requiring employer sponsorship now or in the future.
• Submit an online application including a full set of official or unofficial transcripts.

Responsibilities

• Lead administrative support delivery across multiple teams, offices, or service areas, ensuring consistent service execution and alignment with operational priorities.
• Manage and develop manager-level and senior administrative talent through coaching, performance management, and development planning.
• Oversee staffing capacity, workload allocation, and resource balancing across administrative support teams.
• Set and reinforce service standards, workflow expectations, and operating practices across the administrative support function.
• Partner with senior stakeholders to align support delivery with business priorities, service expectations, and changing needs.
• Lead cross-team coordination to address escalated service, staffing, or stakeholder issues with broader operational impact.
• Review service trends, team performance, and support capacity to identify risks, improvement opportunities, and priorities.
• Drive process improvements, standardization, and workflow enhancements across administrative support teams.
• Coach managers on team leadership, employee development, performance discussions, and workload management.
• Support hiring decisions, succession planning, and team structure decisions.
• Establish consistent onboarding, training, and capability-building approaches across administrative teams.
• Represent the administrative services function in cross-functional discussions about service delivery, team effectiveness, and operational improvements.
• Cultivate a collaborative, innovative, and professional team environment.
• Perform other duties as assigned.

Benefits

• Comprehensive total rewards package supporting health and well-being, financial future, time away, and professional development.
• Skills-building programs and multiple career progression paths.
• Internal mobility and opportunities for role expansion.
• Collaborative culture.
• Cross-functional skills development and custom learning pathways.
• Milestone training programs aligned to career progression opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director