Administrative Director - Surgical Practices

Augusta Health•Fishersville, VA

5d•$122,366 - $206,066•Onsite

About The Position

As a member of the senior management team responsible for Surgical Services line, the Administrative Director, Surgical Practices reports to the Chief Operating Officer, AMG. Having broad scope, this role supervises and supports leaders that have responsibility for multiple service lines: Surgical Practices, Women’s and Children’s Services, Musculoskeletal Services, and Anesthesia Services. The Administrative Director, Surgical Practices maintains responsibility for strategic vision, collaborative development and implementation of the operating plans within the line and across the organization. In partnership with directors and providers, the Administrative Director, Surgical Practices oversees management of assigned service lines to ensure the overall operational success in cost, quality, and service. This role provides vision and direction for developing a culture where physicians, advance practice providers, leaders, and staff desire to devote their careers. The Administrative Director, Surgical Practices demonstrates and promotes corporate values, service excellence, continuous improvement, team development and professional growth.

Requirements

Master’s degree in healthcare, public health, business administration, or related field required
Minimum of seven years of management and job-related experience in a physician practice or ambulatory care setting within a hospital system required.

Nice To Haves

Lean Six Sigma or other performance improvement certification preferred
Certification in healthcare management (e.g., FACHE, CHFP, CRHCP) preferred

Responsibilities

Anticipates the future, examines the competitive environment, formulates strategic business plans, and articulates the vision for multiple service lines and clinical specialties.
Works with Senior & Corporate Leadership to define standards of excellence and quality and ensures standards are upheld at a reasonable cost.
Develops, defines and implements Augusta Health and Augusta Medical Group processes and policies to promote standardization and best practice.
Collaborates with Human Resources and Recruitment to implement strategies focused on the recruitment, retention and growth of a well-qualified workforce.
Builds and maintains a strong, cohesive and high-performing team of managers and directors.
Builds and maintains appropriate leadership infrastructure based on professional benchmarks and provider production. Ensures effective relations through appropriate communication and timely problem resolution.
Supports a culture of professional growth, mentoring and advancement with ongoing succession planning.
Models and promotes a strong customer service focus and Augusta Way principles.
Manages patient satisfaction scores and implements strategies to improve overall patient and customer satisfaction.
Supports clinical quality initiatives under the direction and partnership of Medical Directors, CMO, and ACO populations’ health.
Identifies and implements innovative care delivery models tailored to the unique needs of populations served, advancing Augusta Health’s mission.
Collaborates with Operative Services leaders to ensure resources are aligned to meet the needs of providers and service lines.
Collaborates with the Senior Medical Directors to assess and integrate new technologies, clinical practices, and service models that enhance patient care and drive continuous improvement in alignment with Augusta Health’s strategic goals.
In collaboration with Finance, develops and presents annual capital and operating budgets for area of line responsibility. Monitors and manages financial performance to ensure compliance with established budgets and organizational goals.
In collaboration with Marketing, oversees development and implementation of marketing plans for service lines. Monitors primary and secondary market analysis in order to continuously evaluate the competitive position of service lines.
In collaboration with the Project Management Office, plans and oversees practice growth and facility expansion and renovation projects.
In collaboration with Business Development ensures effective analytics and management of provider relations to optimize service volume and reduce network outmigration.
Monitors primary and secondary market analysis in order to continuously evaluate the competitive position of service lines.
Interfaces with all network departments regarding cross-function strategic and operational issues.
Monitors practice and line performance related to established metrics and oversees practice support of ongoing performance improvement initiatives. Collaborates with practice management providers and staff to identify and implement innovative approaches to cost effective quality care.
Supports service line operations meetings.
Provides leadership support across multiple off-site clinic locations, requiring routine travel between assigned locations to support operational and business needs.
Fulfills all compliance and regulatory responsibilities related to position.