Administrative Director, Office of the Chief of Staff

healthscie

3d•Onsite

About The Position

Health Sciences North (HSN) is seeking an innovative leader for the position of Administrative Director, Office of the Chief of Staff. In collaboration with the Chief of Staff, the Administrative Director, will support the advancement of the Chief of Staff’s performance goals to improve the governance, infrastructure and alignment related to the accountabilities of medical leadership. The successful incumbent will also provide strategic leadership to the team supporting the office of the Chief of Staff in advancing medical staff recruitment and ensuring achievement of credentialing standards. The ideal candidate will have a minimum of a Master’s Degree in Business, Health, Nursing Administration, or in a related health care field from an accredited university. We are looking for someone with a minimum of three (3) years’ experience working in a system impact role within a health care environment with a focus in governance, quality improvement, conflict management and negotiation. Candidates with experience working in the development, implementation and evaluation of best practice of medical leadership initiatives, leading successful change through leadership of others to meet organizational goals, and experience in workplace investigations are preferred. If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website.

Requirements

Minimum of a Master’s Degree in Business, Health, Nursing Administration, or in a related health care field from an accredited university.
Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.
Minimum of three (3) years’ experience working in a system impact role within a health care environment with a focus in governance, quality improvement, conflict management and negotiation.
Demonstrated presentation skills with the ability to impact and influence others at all levels of the organization.
Demonstrated leadership, critical thinking, analytical thinking, conflict management, and team building skills.
Demonstrated time management skills with the ability to manage multiple ongoing projects.
Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
Demonstrated ability to use tact and discretion in dealing with health care providers and employees.
Demonstrated superior interpersonal and communication skills, both written and verbal.
Demonstrated ability to coach, advise and teach others using the principles of adult learning.
Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
Demonstrated commitment to the safety of co-workers and patients.

Nice To Haves

Experience working in the development, implementation and evaluation of best practice of medical leadership initiatives is preferred.
Experience leading successful change through leadership of others to meet organizational goals is preferred.
Experience in Workplace Investigations is preferred.
Ability to meet the physical and sensory demands of the job.
Ability to travel between local sites.
Ability to address issues outside regular business hours as they arise.

Responsibilities

Serve as an advisor to the Chief of Staff on legislative, policy, procedural and operational issues.
Effectively collaborate with the Medical Leadership team, Senior Leadership team, Performance Leadership team, physicians and departments across the organization to ensure the accountabilities of the Chief of Staff are achieved.
Direct and oversee the development, implementation, and evaluation of short and long-term plans, goals, and objectives for the department which reflect the strategic direction of HSN and respond to the needs of the organization and community.
Investigate, report, recommend corrective action and follow up actions to the Chief of Staff related to physician incidents as required.
Identify opportunities for improvement and provide recommendations for solutions related to processes that are overseen by the Chief of Staff.
Plan, develop, lead, implement and monitor initiatives, established by the Chief of Staff, to ensure timely and effective completion.
Design, develop and maintain systems to improve the governance, infrastructure and alignment related to the accountabilities of medical leadership.
Identify important issues impacting the organization, develop appropriate information and data, outline barriers and risks, and produce policy and action recommendations.
In collaboration with or on behalf of the Chief of Staff, liaises with external stakeholders and organizations to acquire knowledge, resources and best practices.
Serve, as required, as the Chief of Staff’s representative on key committees, working groups and other defined groups both inside and outside the organization to achieve program objectives, integrate and link services and foster partnerships.
Ensure all relevant policies, procedures, practices, processes, and systems meet corporate objectives.
Act as an expert resource to Senior Leadership, department managers, physicians and other members of the health care team regarding accountabilities of the Chief of Staff.
Participate in the accreditation process and work to ensure that medical leadership, the Medical and Academic Affairs program and HSN achieve, maintain and continually improve upon their accredited status.
Develop annual budgets and assume fiscal accountability of the departmental operation according to approved budget.
Oversee administrative operations of the Hospitalist Service to align with organizational goals, meet Quality Improvement Plan (QIP) targets, and enhance patient outcomes.
Provide hospital wide, on-call coverage for problems and serious issues after hours and on weekends according to scheduled rotation.
Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
Manage human resources which include: recruitment, selection and training.
Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and make recommendations on disciplinary action as required.
Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
Represent the department or program on various committees and in meetings as required.
Perform other duties as required.