Administrative Director, Arkansas Children’s Hospital Affiliate Site Dental Program, Lyon College School of Dental Medicine (LCSDM)

Lyon College•Little Rock, AR

6d•Hybrid

About The Position

The Administrative Director (AD) serves as the senior administrative leader for the Arkansas Children’s Dental Program at Lyon College and is responsible for the overall coordination, management, and optimization of program operations. The position provides oversight of administrative processes, financial and operational performance, partner coordination, and compliance-related functions to support effective, efficient, and high-quality program delivery. The AD is responsible for overseeing the day-to-day operations of the Dental Program operated within and on behalf of Arkansas Children’s pursuant to the Managed Services Agreement and Affiliation Agreement. The AD serves as the primary operational liaison between the Lyon College School of Dental Medicine and Arkansas Children’s and works in close coordination with the Dean, the Medical Director, Arkansas Children’s leadership, Providers, and support staff. The Dental Program includes a hospital-based program providing complex dental and craniofacial care for patients with medical, developmental, or structural anomalies, as well as a school-based model that provides comprehensive dental care through a school clinic, mobile dental clinics, and a traveling sealant program. The Administrative Director provides operational leadership across these environments to support high-quality patient care, efficient workflow, educational integration, and continuity of services. POSITION DESCRIPTION This position is responsible for staffing administration, operational planning, policy implementation, records and documentation oversight, clinic efficiency, supply and inventory coordination, and reporting on program performance. The Administrative Director supports optimal coding and billing practices, quality assurance and performance improvement activities, corrective action planning, and coordination with Arkansas Children’s on budgeting, resource planning, access targets, program development, and strategic initiatives. The Administrative Director ensures that program operations are carried out in compliance with applicable laws, accreditation standards, Arkansas Children’s policies, medical staff bylaws, clinical protocols, privacy and security requirements, and other regulatory obligations. The Administrative Director also supports Lyon’s academic mission by facilitating educational activities, clinical training workflows, and collaboration between operational and academic stakeholders within the Dental Program.

Requirements

Possess the qualifications, experience, and credentials necessary to effectively manage the Dental Program.
Strong supervisory, organizational, project management, and operational leadership skills.
Strong written, verbal, and interpersonal communication skills, including the ability to work effectively with executive leaders, clinical leaders, providers, faculty, staff, and external partners.
Ability to use or quickly learn electronic health record systems, reporting tools, and other information technology platforms required for program operations.
Ability to handle sensitive and confidential information with sound judgment, discretion, and integrity.
Regular attendance is an essential function of the job.

Nice To Haves

Knowledge of dental, healthcare, or hospital-affiliated clinical operations, including management of multi-site or community-based service delivery.
Knowledge of staffing administration, clinic workflow, patient access, documentation, operational reporting, and process improvement.
Knowledge of coding, billing support, audit readiness, and documentation requirements relevant to dental services and hospital-based practice.
Knowledge of financial management and healthcare operations optimization, including the ability to support revenue-cycle performance, improve resource utilization, reduce unnecessary overhead, and streamline operational efficiency.
Working knowledge of HIPAA, HITECH, healthcare fraud and abuse laws, accreditation standards, hospital policies, and regulatory expectations applicable to the Dental Program.
Ability to develop, implement, monitor, and revise policies, procedures, and standard operating workflows.
Ability to analyze data, prepare reports, monitor quality and performance metrics, and coordinate corrective action planning.

Responsibilities

Oversee the day-to-day operations of the Dental Program in accordance with the Managed Services Agreement, the Affiliation Agreement, and applicable operational expectations of Lyon College and Arkansas Children’s.
Serve as the primary operational liaison between Lyon College School of Dental Medicine and Arkansas Children’s and coordinate with the Hospital’s designated representatives, the Dean, the Medical Director, Providers, and support staff.
Coordinate administrative operations with the Medical Director and Arkansas Children’s leadership, recognizing that the Medical Director leads clinical quality and patient-safety functions while this position leads day-to-day administrative operations.
Oversee staffing and personnel matters related to the Dental Program and coordinate operational interfaces with Arkansas Children’s support staff and other institutional departments.
Support recruitment, onboarding, scheduling, and operational deployment of Providers and other personnel needed to meet mutually agreed coverage and access targets across hospital- based, school-based, mobile, sealant, trauma, OMFS, and complex-care services.
Develop, implement, and maintain operational policies, procedures, workflows, and standard operating procedures consistent with applicable law, accreditation requirements, hospital policies, medical staff bylaws, and clinical protocols.
Promote clinic efficiency and support accurate, timely documentation, coding, and billing workflows in coordination with Arkansas Children’s billing and compliance requirements.
Maintain appropriate records and documentation and ensure timely use of Arkansas Children’s electronic health record and other information technology systems in accordance with hospital requirements.
Prepare and deliver regular operational, financial, quality, and performance reports at mutually agreeable intervals and such other reports as may be reasonably requested.
Track performance metrics and benchmarks, investigate operational variances or missed standards, and develop and implement corrective action plans when needed.
Coordinate quality assurance, performance improvement, peer review, risk management, infection control, and patient-safety related operational activities in collaboration with Arkansas Children’s and program leadership.
Support compliance with HIPAA, HITECH, the Anti-Kickback Statute, the Stark Law, the False Claims Act, Medicare and Medicaid requirements, state laws governing dentistry and oral and maxillofacial surgery, and applicable accreditation standards.
Support the Dental Program compliance framework, including written procedures, training, communication, monitoring and auditing activities, corrective action processes, and response to detected issues.
Coordinate responses to audits, payer inquiries, regulatory reviews, investigations, and requests for records or information related to the Dental Program.
Manage inventory and ordering of supplies in accordance with Arkansas Children’s policies and coordinate equipment, facility, and infrastructure issues affecting program operations.
Coordinate orientation, required training, health requirements, immunization documentation workflows, and policy compliance for Providers and, as applicable, Dental Students assigned to the Dental Program.
Support Lyon’s educational integration within the clinical environment, including coordination of student placements, clinical rotations, and related training workflows consistent with accreditation and hospital expectations.
Participate in budgeting, resource planning, service expansion, strategic planning, and other joint operational initiatives for the continued development and betterment of the Dental Program.
Maintain confidentiality and appropriate stewardship of patient information, academic information, financial information, institutional records, and other confidential information, and perform other duties as assigned for the efficient operation of the Dental Program.
Provide the Dean with timely, accurate, and complete documentation, data, and other materials necessary to maintain CODA accreditation for the Dental Program’s major site status under the Lyon College School of Dental Medicine.
Lead and coordinate all operational, administrative, and documentation activities necessary to support and maintain hospital accreditation requirements applicable to the Dental Program through Arkansas Children’s accrediting body.