Administrative Coordinator
Partners in Care Foundation In•San Fernando, CA
•$21 - $23
About The Position
The Care Management Operations Coordinator supports the Care Management programs by performing daily operational, administrative, and data management tasks. This role ensures compliance, quality service delivery, and effective communication across internal teams and external partners. The position is ideal for someone detail-oriented, collaborative, and passionate about improving healthcare outcomes.
Requirements
- Minimum of 2 years’ experience in healthcare, social service programs, or clinical/behavioral health and office settings.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Nice To Haves
- Bachelor’s degree preferred in business, health administration, social work, human services, or related field.
- Experience with data and metrics analysis preferred.
- Experience with Salesforce and/or other health system software/portals preferred.
- Bilingual skills preferred.
Responsibilities
- Support daily operations for Care Management programs, including outreach campaigns, direct referrals, enrollment outcomes, retention, and workflow management.
- Input and manage referral information in internal data systems; follow up on referral disposition in databases and payor platforms.
- Monitor project progress, alert supervisor to workflow delays, and assist in resolving operational issues.
- Collaborate with internal teams, external vendors, customers (i.e. managed care plan staff) and clients (i.e. members) to ensure quality service delivery and compliance.
- Assist with billing reconciliation, external vendor invoicing, and data entry.
- Participate in team meetings, trainings, and program-related activities.
- Maintain accurate records, reports, and documentation for accountability and compliance.
- Provide excellent customer service to internal and external stakeholders, addressing inquiries and escalating issues as needed.
- Suggest process improvements using analytics and actively participate in implementing approved changes.
- Ensure standards and requirements are met through quality assurance activities.
- Other duties as assigned by the Care Management Operations Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
