Administrative Coordinator

ADT • Wilmington, NC

1d • Onsite

About The Position

This role is for an Administrative Coordinator in a Consumer Small Business office. The primary focus is on managing install, service, and customer service work assigned by Management. The position involves detailed tasks such as managing backlog, scheduling, permit management, paperwork handling, communication with field technicians and advisors, updating customer accounts, scheduling vendor meetings, and assisting with customer credits or cancellations. Additional tasks may be assigned by Management.

Requirements

• High School diploma or equivalent.
• Basic Computer knowledge in Microsoft Word, Excel, and Typing skills.
• Must be able to handle multiple tasks.

Nice To Haves

• Six (6) months of experience.

Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Benefits

• Healthcare benefits
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off (accrue up to 120 hours in the first year, accrual rate increases after the first year)
• 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees