Purpose Exemplifies and ensures strong customer service in all areas of the job. Provides accurate records of store sales and related transactions while supporting the store’s overall operating plan. Performs store‑level cash handling as well as human resources and personnel functions. Duties & Responsibilities Customer Service & Front-End Support Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast and friendly service. Answer and respond to incoming calls. Support the Customer Service Center as needed, including covering breaks and lunch periods. Cash Handling & Bookkeeping Complete all phases of the reconciliation process, including preparing and proofing daily deposit slips and balancing accounts receivable. Monitor cashier accountability; research and report problems or shortages to the Service Operations Manager and Store Director. Partner with Division Loss Prevention and front‑end management to resolve cash-related and shrink issues. Maintain the sales book and report daily/weekly sales information to the Store Support Center. Scheduling & Compliance Report schedule violations promptly to the Store Director and appropriate department managers. Ensure minor employees are scheduled and working in compliance with state laws. Maintain compliance with HIPAA, confidentiality requirements, and records retention policies. Hiring, Recruiting & Onboarding Review internal and external applications, conduct screening interviews, and coordinate department manager interviews. Administer the Job Posting Program, pre‑employment drug testing, and tax credit process. Complete the new‑hire process, coordinate training, and conduct orientation and training programs. Coordinate and maintain all aspects of the hiring process, including: Computer‑assisted application and hiring systems In‑store and external recruiting activities Recruiting materials, applications, and policy sign‑off forms Retention of interview and hiring documentation HR, Payroll & Personnel Records Serve as liaison between Human Resources, Payroll, and Benefits departments. Handle payroll and benefits administration issues. Partner with the Store Director and HR representatives regarding personnel matters. Submit and process payroll in a timely manner. Maintain Time & Attendance Reports, Correction Forms, schedules, and personnel records in compliance with company guidelines. Coordinate, input, and track leave/return‑from‑leave paperwork; process reinstatements, terminations, and personnel status changes. Maintain and retain employee HR records securely, keeping medical files separate from personnel files. Administrative Support Handle outgoing/incoming mail, the Administrative Coordinator email account, and maintain office files. Update breakroom HR information and compliance boards. Order and assign uniforms, name badges, and office supplies. Coordinate recognition programs. Maintain a clean and professional office environment. Other Perform any other necessary and required duties.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees