Administrative Coordinator - Supportive Housing

Urban Resource Institute (URI)•New York, NY

16h•$65,000 - $70,000

About The Position

The Administrative Coordinator provides essential administrative, operational, and compliance support to ensure the efficient functioning of the Innovative Urban Village supportive housing program. This role manages reporting, data entry, documentation systems, office operations, and resource coordination for residents and staff. The Administrative Coordinator supports program leadership and direct service staff by maintaining audit‑ready records, assisting with onboarding and training processes, coordinating communication systems, and ensuring compliance with ESSHI, OTDA, and agency requirements. This position is critical to maintaining the program’s infrastructure, efficiency, and service quality.

Requirements

Minimum of 2 years of administrative, compliance, or data management experience, preferably in a social service or supportive housing setting.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Experience with data entry, reporting systems, and maintaining audit‑ready documentation.
Proficiency in Microsoft Office and comfort with databases and electronic record systems.
Strong communication skills and ability to work collaboratively with diverse staff and residents.
Ability to maintain confidentiality and handle sensitive information with discretion.
Demonstrated ability to work in a fast‑paced, high‑volume environment.
Commitment to trauma‑informed, culturally responsive service delivery.

Nice To Haves

Training or certification in data management, office administration, or compliance preferred but not required.

Responsibilities

Provide administrative support to program leadership and staff, including scheduling, correspondence, filing, and document preparation.
Maintain organized, audit‑ready program files, including service plans, assessments, incident reports, and compliance documentation.
Manage office operations, including supply ordering, inventory tracking, and vendor coordination.
Support onboarding processes for new staff, including training schedules, documentation, and system access.
Enter and maintain accurate data in CAPS, HMIS, and other required systems in collaboration with program staff.
Conduct regular data quality reviews to ensure accuracy, completeness, and compliance with funder requirements.
Assist with preparation of monthly, quarterly, and annual reports for ESSHI, OTDA, HRA, DOHMH, and internal leadership.
Maintain compliance calendars, training logs, and documentation required for audits and monitoring visits.
Ensure program documentation meets ESSHI, OTDA, and agency standards.
Track staff training requirements and maintain updated training records.
Support implementation of program policies, procedures, and operational protocols.
Assist with incident reporting processes, including documentation, follow‑up, and communication with leadership.
Assist residents with administrative needs related to housing, benefits, and resource access (e.g., printing documents, completing forms, coordinating appointments).
Maintain updated resource lists for residents, including community programs, benefits access points, and supportive services.
Support distribution of supplies, notices, and program materials to residents.
Collaborate with Case Managers, Housing Specialists, and the Economic Empowerment Specialist to support documentation and data needs.
Work closely with the Director of Clinical Services to ensure clinical documentation is complete and compliant.
Coordinate communication between program staff, property management, and external partners as needed.
Participate in ongoing training on trauma‑informed care, DV best practices, data systems, and supportive housing standards.
Engage in reflective supervision and contribute to a culture of learning, accountability, and continuous improvement.