Administrative Coordinator - Carnegie, PA

ANOVA HEALTH CARE SYSTEM•Carnegie, PA

9d•$18 - $22•Onsite

About The Position

Anova Health Care System is seeking an Administrative Coordinator for their Carnegie office. This role is crucial for the organization and efficiency of a busy, mission-driven hospice team. The ideal candidate will be adept at managing administrative tasks, improving processes, and interacting warmly with various stakeholders, including referral sources, families, physicians, and clinical staff. This position offers the opportunity to engage in meaningful work within a supportive and caring environment.

Requirements

Four years of general office and administrative support experience, OR two years plus an associate degree in business or a related field.
One year of experience in a healthcare setting, preferably with scheduling experience.
Proven ability to work independently and manage multiple projects in a timely, accurate, and confidential manner.
Clear, logical thinking with sound judgment to analyze issues and carry out responsibilities.
Extensive experience with Microsoft Word and Excel required.
Excellent written and verbal communication skills and the ability to work harmoniously with a wide variety of people and personalities.
A natural problem-solver with strong observation skills and the instinct to recognize improvement opportunities.
Embraces different belief systems and respects individual choices and lifestyles.
Demonstrates initiative, cooperation, adaptability, fairness, ingenuity, and dependability.
Handles confidential and sensitive information with discretion and care.

Nice To Haves

Associate's degree, Bachelor's degree, or a combination of professional experience and college coursework.
EMR (Electronic Health/Medical Record) experience preferred.

Responsibilities

Prioritize the intake of daily referrals to guarantee timely patient admission.
Answer and respond to multiple calls (inquiry, intake, family members, healthcare providers) promptly and courteously.
Check and follow up on referrals on a daily basis.
Enter referral information, including medical and insurance details, into KanTime.
Verify and obtain physician orders and document Certificate of Terminal Illness (CTI) information on referrals in the EMR system.
Ascertain the patient's insurance to correctly assign the payer within the EMR system.
Keep Pharmacy and the Pharmacy Benefits Manager (PBM) informed of admissions as needed, faxing necessary documents.
Communicate with medical professionals, the hospice team, and others to address patient concerns, risks, and issues.
Apply Medicare and State hospice regulations when accepting a referral to ensure full compliance.
Prepare Start of Care (SOC) packs for clinicians.
Track patient consents and upload them into the EMR system in a timely fashion.
Collect and log all medical invoices related to patients on service.
Maintain the supply closet to ensure adequate stock and removal of expired supplies.
Monitor required Face-to-Face (F2F) visits and notify the Nurse Practitioner one month in advance.
Contact patients and families upon admission to coordinate care initiation or consent obtainment.
Collaborate with physicians and nurses to support medical examinations, schedule tests, and order supplies.
Identify and recommend opportunities to improve workflows and processes across the office.
Maintain confidentiality of patient and organizational information at all times.