Administrative Coordinator

Orthopedic Centers Of Colorado•Englewood, CO

just now

About The Position

POSITION OVERVIEW: The Administrative Coordinator is responsible for overseeing the day-to-day operations of the front office functions including data entry systems, PM, patient intake, and document management systems and other technical systems in accordance with established protocol of the practice. Administratively provides support to VP, Director, managers, revenue cycle and patients daily.

Requirements

5+ years of work experience in clinical administrative operations, orthopedics preferred
Strong analytical skills
Exhibit progressive professional development
Demonstrates flexibility and reliability
Ability to prioritize and solve problems
Ability to relate well to patients, families, co-workers, and physicians
Exceptional communication skills, both written & verbal

Responsibilities

Responsible for training and orienting new administrative managers to the policies, procedures, Standards of Conduct and clinic operations
Works cooperatively and respectfully with the Providers of the clinic this includes providing timely organizational information as well as seeking their input in clinic changes and staffing
Responsible for oversight of procedure design patient demographics; insurance eligibility and verification related to patient accounts
Works cooperatively with the assigned director and managers to create stability, support and continuity of support systems
Act as liaison between Director and Admin Managers/Site Managers
Establishes processes to ensure technology is used in a streamlined and efficient manner
Uses critical thinking skills and sound judgment, resolves technology issues by creating and monitoring tickets for administrative tools (IE: Phreesia, PM, ProviderFlow)
Assists managers in creating hiring ads as needed for backfill positions
Ensures all records, reports, logs, minutes and documentation are kept current and in compliance with any regulatory and company policies and procedures
Helps with ordering of supplies and equipment necessary for the efficient operation of the clinic
Attends and actively participates in meetings as assigned by leadership
Provides current information on organizational initiatives and changes through regular staff meetings
Engages in studies and investigations related to improving delivery of services and recommends changes in the systems that would result in a more effective and efficient operation
Monitors the clinic and staff to ensure that it remains safe, secure and well-maintained
Models' professionalism by example through adherence to OCC’s policies and procedures
Demonstrates positive customer services and helps managers to ensure clinic staff meet those standards including interpersonal communication and professional conduct expectations
Identifies needs and provides opportunities for staff to acquire and maintain knowledge through informal training and development programs geared towards patient relations areas
Coordinates administrative requests and needs with the leadership team
Monitors and controls department costs to maintain expenditures within allocations
Ensures efficient patient flow, coordinating care services, and addressing patient concerns and feedback as needed with managers
Ensures compliance with regulations (HIPAA, Stark, OIG), developing and implementing clinic policies and procedures
Works with leadership on process and procedure improvements related to all front office functions and practice EMR system
Provides back-up or float, as needed
Ensures confidentiality and controls access to sensitive information, such as staff personnel files.
Responds to inquiries and requests for information requiring knowledge of departmental and company policies and procedures
Arranges with vendors for services, prepares agendas, gathers and organizes supporting information, and overseas production and distribution of related materials
Researches and gathers data for departmental reports; Conducts preliminary analysis of data
Implements changes or enhancements to procedures to improve productivity, efficiency, and service
Provides support and completion of legal work for providers (IME, PA pay, Work Comp, etc.)
Other duties as assigned