Administrative Coordinator-Kelsey Seybold Clinic: The Woodlands

UnitedHealth Group•Shenandoah, TX

3d•Onsite

About The Position

The Administrative Coordinator provides leadership and coordinates clerical activities of administrative staff working within the clinic site. The position reports directly to the Clinic Administrator or Administrative Supervisor. The Administrative Coordinator is the primary management and communication link to the administrative staff and is responsible for assuring high quality administrative service to Kelsey-Seybold patients. The position is responsible for implementing standards, policies and procedures formulated and recommended by Kelsey-Seybold Clinic.

Requirements

High School diploma or G.E.D
3+ years medical office experience to include the following: Face-to-face customer service, cash handling, patient registration, appointment scheduling, medical billing, charge entry/capture, experience & knowledge of managed care or 3+ years KSC medical office experience
Proven basic PC Literacy. Alpha/Num Forms Entry
Proven excellent communication and interpersonal skills
Proven basic math ability
Proven 10-Key by touch
Proven ability to speak, understand and write English

Nice To Haves

Associate or bachelor’s degree in related field
4+ years of direct face-to-face customer service experience
Insurance/Managed Care experience/training
Cashiering experience
KSC experience
10-key by touch and/or data entry experience
Microsoft Word & Excel
Bilingual- English/Spanish

Responsibilities

Evaluates patient flow and administrative service provided by the administrative staff. Identifies and manages problems associated with administrative patient services and initiates appropriate decisions and solutions
Implements and monitors administrative service standards, protocols, policies and procedures. Assists Administrative Supervisor and/or Clinic Administrator in main training appropriate administrative staff ratios
Performs in a line administrative position and coordinates the daily operational activities of the administrative staff within the clinic
Orders supplies and maintains appropriate inventory levels to maintain cost effective administrative operations
Identifies and monitors methods to improve quality, efficiency and cost effectiveness in administrative patient services
Assists with reviewing patient accounts to determine accuracy and forwards pertinent documentation to Business Office, if applicable
Remains accessible to administrative staff on a daily basis for purposes of problem solving and planning administrative patient services
Provides feedback to the Administrative Supervisor/Clinic Administrator regarding administrative staff and assists with employee performance evaluations
Identifies performance problems at the time they occur, provides feedback to the employee in a timely manner and communicates this information to the Administrative Supervisor/Clinic Administrator
Works with Administrative Supervisor/Clinic Administrator to evaluate staffing and scheduling. Performs other duties as assigned by the Administrative Supervisor/Clinic Administrator