Kent, WA - Administrative Coordinator

Aladdin Bail Bonds•Kent, WA

4d•Onsite

About The Position

The Administrative Coordinator position involves providing essential administrative and office support to agents and management. This role is crucial for maintaining daily operations, ensuring accurate record-keeping, and delivering excellent customer service to clients and the public. The position requires a high degree of organization, communication, and the ability to multitask in a fast-paced environment. The company culture emphasizes teamwork, and employees may be assigned additional duties as needed.

Requirements

High School Diploma or equivalent.
Strong written and verbal communication skills.
Basic computer proficiency, including Microsoft Outlook, Microsoft Word, and Microsoft Excel.
General typing and office software skills.
Proficiency in the English language.
Must be able to obtain a state-issued insurance license.
Must possess a valid driver's license and qualify to operate a company vehicle.
Must be willing to work a rotating schedule.

Nice To Haves

Minimum of 2 years of office administration experience.
Bilingual or multilingual abilities are a plus.
Ability to multitask in a fast-paced office environment.
Strong organizational and prioritization skills.
Ability to work collaboratively as part of a team.
Positive attitude with a proactive, resourceful, and flexible approach.
Ability to work independently with minimal supervision.
Flexibility to work non-standard hours when urgent matters arise.

Responsibilities

Assist and provide backup support to Agents and/or the Manager as needed.
Maintain daily deposit backup documentation.
Manage inventory and petty cash controls, ensuring accurate reconciliation.
Submit weekly reports to Corporate every Monday.
Assist with maintaining a professional office appearance, including ensuring fresh coffee and water are available for clients.
Coordinate defendant court reminder calls with the Manager.
Provide administrative assistance for claims-related matters as appropriate.
Assist with Corporate requests and inter-agency requests, including filing motions, processing exonerations, pulling minute orders, filing trust deeds, and other administrative tasks.
Build defendant files, including labels, 2100RC forms, and required documentation.
Scan and attach complete defendant file documents and photographs into the BMA system.
Capture caller's information (name, defendant's name, caller's phone number) when receiving bond inquiry calls and transfer information to an Agent.
Scan and upload defendant court documents into BMA and file appropriately.
Provide support when Agents are assisting other clients, including defendant check-ins, court updates, payments, and bail information gathering.
Create bond transaction packets.
Manage outgoing and incoming mail and Federal Express deliveries.
Maintain inventory and ordering of office supplies and bail bond forms.
Provide prompt, professional, and non-judgmental customer service to the general public.
Deliver exceptional customer service with a sense of urgency in areas including defendant check-ins, court updates, payments, reinstatements, and other client-related issues.
Maintain a professional appearance and adhere to the dress code when interacting with customers, vendors, courts, jails, and coworkers.
Demonstrate a team-oriented attitude and provide support whenever needed without hesitation.