Administrative Coordinator

NeuLife•Troy, MI

12d•$19 - $22•Onsite

About The Position

The Administrative Coordinator provides high-level administrative support to leadership and key departments to ensure proper coordination of complex scheduling and management of neurorehabilitation processes. They oversee all aspects of a person-served file from intake to discharge, including medical billing, insurance verification, and claims processing, ensuring accurate documentation and timely submissions. Strong professional communication with team members, families, the community, and external stakeholders is essential to the role's success

Requirements

HS diploma. Bachelor's degree preferred
2 or more years of experience in working with developmentally disabled or catastrophically injured individuals, including traumatic brain injury preferred
Medical billing experience and Point Click Care experience a plus
Empathy and genuine desire to help persons served to improve their quality of life
Attention to detail and the ability to prioritize independently
Outstanding communications skills
Proficient customer service skills
Advanced knowledge of MS Office
Must be able to pass a level II background check
Ability to remain in a stationary position for long periods
Ability to walk and stand for long periods
Ability to operate computers and other office machinery
Ability to move objects weighing up to 50 pounds
Willingness to Travel Locally 20%

Nice To Haves

Medical billing experience and Point Click Care experience a plus
2 or more years of experience in working with developmentally disabled or catastrophically injured individuals, including traumatic brain injury preferred
Bachelor's degree preferred

Responsibilities

Answer/triage/transfer all incoming company calls in a timely fashion
Retrieve and open mail daily
Scan all accounts payable invoices into Bill.com
Log all provider check payments into a financial spreadsheet
Order supplies for the organization as scheduled
Responsible for vendor management and providing resolutions to issues that may occur
Primary owner and gatekeeper to manage and input all changes to the persons served medical record into PCC (admissions, location changes, discharges)
Clinical scheduling in a web-based platform with daily clinical changes as needed
Management of medical-based appointments, including coordination of scheduling needs with residential teams and other departments
Management of prescription expiration dates in coordination with nursing and other departments
Communication to participants/stakeholders of clinical schedules (electronic or USPS)
Scheduling changes as needed in coordination with the residential team
Processing of clinical documentation, including some basic CPT code knowledge
Monitoring Point Click Care or other documentation platforms to ensure Electronic Medical Records are complete and accurate.
Weekly communication residential/clinical census and forecast
Maintenance of participant reports or other communication to external stakeholders
Maintenance of supporting documentation for participant files per program/CARF guidelines, including annual updates.
Communication of admission/discharge or other routine documentation to secure necessary signatures for participant files.
Mail processing, less any urgent documents/materials
Knowledge of daily participant census processing in designated platform or system
Oversight/management of supply ordering, as approved
Understand AFC and CARF standards
Other duties as assigned