Administrative Coordinator - Hiring Team

Consumer Direct Care Network • Missoula, MT

4d • Hybrid

About The Position

As an Administrative Coordinator I, you will serve as the primary point of contact for clients and team members, with a strong focus on high-volume phone support. This is done by answering questions, processing enrollment paperwork, coordinating referrals and authorizations, and keeping information accurate and organized. You will communicate with customers by phone, email, messaging, and chat while providing timely, helpful service. You may also assist with administrative projects and other daily office needs.

Requirements

• Customer service or call center experience, including assisting customers by phone, email, messaging, or chat.
• A combination of education and experience that has prepared you to perform the responsibilities of this role.
• Ability to successfully complete a background screening.
• Employees must provide their own reliable internet if working a remote/hybrid position

Nice To Haves

• A high school diploma, GED, or comparable education or experience.
• Experience providing administrative or clerical support in an office or service environment.
• Bilingual communication skills may be helpful in certain locations.

Responsibilities

• Provide helpful, professional service to clients and colleagues.
• Answer inbound and outbound calls.
• As needed will respond to emails, messages, and chats with accurate information.
• Listen to customer concerns, resolve issues when possible, and connect customers with additional support when needed.
• Provide daily administrative support.
• Review, process, and update forms and documents in the appropriate systems.
• Support accounts receivable by checking service authorizations for accuracy and working with MCO representatives to correct errors.
• Follow applicable laws, standards and procedures.
• Organize priorities and coordinate workflow to support team and customer needs.
• Use computer systems and common office applications.
• Coordinate intake, referral, and enrollment activities while maintaining accurate records.
• Participate in required training and professional development.
• Use bilingual communication skills to support customers where needed.
• Complete other related duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Profit-sharing for employees in good standing
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED