Administrative Coordinator III

University of Rochester•City of Rochester, NY

7d•$19 - $27•Onsite

About The Position

The Administrative Coordinator III is a member of the DBP clinical team and provides advanced secretarial support for the clinical operations of the Developmental & Behavioral Pediatric Clinical Services. Performs advanced routine and non-routine secretarial functions, including appointment scheduling. Works as part of a team managing all clinic activities and shares responsibility for scanning and entering information into the electronic medical record. Demonstrates ICARE values in each of the major responsibilities.

Requirements

High School diploma or equivalent and 2 years of relevant experience required
Or equivalent combination of education and experience
The individual must possess well-developed communication skills, including excellent spelling and grammar.
Requires ability to communicate effectively with research subjects, families and research collaborators

Nice To Haves

Experience in a medical office environment and extensive use of electronic scheduling and medical record systems preferred.

Responsibilities

Shares responsibilities in management of high-volume phone lines, providing a high level of customer service.
Communicates in a professional manner with patients, families, community providers and others within the university.
Schedules follow-up appointments for patients of nine clinical services, working to reduce no-shows and maximize use of clinician time.
Refers callers to the appropriate resources as needed, and responds to request for program information and other situations as required.
Gathers information needed for effective management of complex patient population.
Updates demographic and insurance information for new and existing patients.
Documents calls on patient/family concerns and enters into the electronic medical record.
Takes detailed information for prescription refill requests & checks NYS database as necessary.
Assigns tasks to appropriate providers for care management.
Inputs patient information into the electronic medical record; scans documents into the appropriate folders in a timely manner.
Continuously monitors documents needed by families and requests copies as needed
Takes primary responsibility for accepting referrals for the PD (physical disabilities ) clinic.
Schedules all initial and follow-up appointments for OT, PT, neurosurgery, BOTOX and others.
Keeps efficient record systems and informs families of any changes well in advance.
Works collaborating with the lead MD and NP on PD clinic.
Assists in verifying and updating insurance information and referrals; makes referrals to other departments as needed; assists in trouble-shooting insurance issues.
Other duties as assigned