UNIV - Administrative Coordinator I - Department of Neurology

Medical University of South Carolina•Charleston, SC

1d•Onsite

About The Position

The Administrative Coordinator I provides direct administrative and scheduling support for outpatient neurology clinics. This role will be primarily assigned to the Neurology Neuroimmunology Division. This role is clinic-facing and Epic-dependent, with primary responsibility for patient scheduling accuracy, clinic flow coordination, and timely communication that supports patient access and provider efficiency. The position operates independently within established departmental workflows and MUSC policies, escalating issues that impact patient care, clinic operations, or compliance.

Requirements

A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services.
Proficiency in use of Microsoft Office (Excel, Word, Powerpoint & Access).

Nice To Haves

Must be self directed individual with excellent communication and interpersonal skills.
Must be a detail oriented individual with excellent organizational skills.
Must be able to manage multiple tasks successfully and work collaboratively with other professionals.

Responsibilities

Coordinating clinic flow for all departmental outpatient and telemedicine appointments.
Maximizes utilization of clinic appointments by monitoring clinic schedules in advance to ensure proper scheduling.
All other administrative functions as required to support the departmental ambulatory clinic activities, which includes doctors, mid-level provides, fellows, and residents.
Schedules urgent hospital follow-up appointments, new and add on clinics, and last-minute scheduling changes due to unforeseen clinic closures.
Provides concierge services for out of state patients.
Attends and meets with providers at least once a week, virtually or in person as clinic/office.
Sends correspondence for no show appointments/cancellations.
Assist with divisional scheduling activities to include facilitating or manually: Manage and maintain accurate provider clinic schedules in Epic, including new patient, return patient, in-person, and virtual visit types.
Monitor and work Epic waitlists, bump lists, and scheduling work queues to optimize clinic utilization.
Coordinate rescheduling of patients due to provider leave, call coverage, or clinic cancellations once approvals are obtained.
Block and unblock clinic templates as directed to ensure schedules remain accurate and compliant.
Schedule last-minute work-ins and emergent visits in coordination with providers and clinic leadership.
Monitor Epic inboxes, emails, and Teams messages related to scheduling requests and patient access.
Track and provide routine updates on next available new patient and return visit appointments.
Ensure scheduling activities are aligned with established provider templates and departmental access standards.
Reviewing provider schedules to ensure adequate schedule density, if there are openings in schedules, work through the waitlist.
Answer and triage a high volume of patient and business calls and/or messages in a professional manner.
Take accurate information, triaging and troubleshooting patient messages, forwarding to providers for assistance.
Follow-up as needed.
Work collaboratively with nursing units, co-workers, and other departments/offices to optimize patient care.
Arranges travel for Program physicians, to include conference registration, create materials as needed for presentations, make flight, car, and hotel arrangements, create itineraries, gather receipts and agenda to prep reimbursement form for travel.
Maintains Outlook calendars, coordinate meetings and conferences involving clinicians, investigators, clinical and research, and may be asked to keep meeting minutes.
Submit provider leave requests, clinic cancellation requests, and PATH forms in Qgenda after required approvals are obtained.
Schedule depositions, and communicates with Finance team for fee schedules.
Responsible for updating physicians’ CVs via Interfolio
Coordinate all incoming and outgoing mail/faxes, including distribution.
Responsible for courier, USPS, FedEx or UPS services.
Maintain calendar of provider license renewals (DEA, DHEC, SC Med License, etc.), and ensure renewals are processed timely.
Attend departmental meetings and UMA/MUSC sponsored meetings/events or training sessions, and complete all required training elements as well as updates within the time designed.
Other duties as assigned by physician or supervisor (i.e., providing back up to other administrative staff).
Coordinates onboarding itinerary and serves as concierge during orientation week for incoming providers.
Provide backup administrative support to designated clinical staff when absent, in accordance with the Neurology Administrative Back-Up Responsibilities Guideline.