Administrative Coordinator 4

State of Louisiana • Monroe, LA

1d • Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Join a dynamic team where you’ll serve as the front line of support for individuals and families seeking essential Medicaid services. In this rewarding role, you’ll help community members navigate applications, renewals, and case updates while providing outstanding customer service in person, by phone, and through email. You’ll play a key part in outreach events, assist clients with self-service tools, and ensure accurate case processing and correspondence in electronic systems. If you are organized, compassionate, and passionate about making a difference through public service, this is a great opportunity to build a meaningful career while supporting your community every day. An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Requirements

• Three years of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

• Serves as agency's front line support to the public.
• Completes timely and accurate statewide correspondence processing.
• Processes timely and accurate case status updates and case notes in electronic record systems.
• Completes and/or assists members with completing self-service portal change reports.
• Answers general questions in-person, by telephone, or by email concerning agency policies, program requirements, case status, and the application or renewal process.
• Assists with outreach efforts by attending special events sponsored by Medicaid, distributing printed material, promotional items, and providing basic information.
• Performs a variety of administrative support functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed