Administrative Clinic Support Lead

Denver Health and Hospital Authority•Denver, CO

1d•Onsite

About The Position

We are recruiting for a mission-driven Administrative Clinic Support Lead to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department DH EYE CLINIC PAV L Job Summary Under general supervision, coordinates assigned employee duties and manages allocation of personnel resources in assigned clinic to ensure efficient patient flow. Trained in all aspects of back-office clinic operations, including but not limited to: Outpatient registration, patient scheduling, clinic schedule template building and maintenance, and supply ordering and management. Makes recommendations for re-training and trains new hires. Works collaboratively with clinicians, department leadership, supervisors, and managers to ensure continuous clinic flow by monitoring daily clinic schedules and registration processes.

Requirements

3 years of experience in an administrative, clerical, or operations role.
Adept at learning new technologies to perform data entry, manage calendars, and create reports.
Proficient in Microsoft Office applications.
Strong time-management and organizational skills
Excellent communication skills both written and verbal

Nice To Haves

4-6 years Administrative or operations-based experience preferred

Responsibilities

Provides administrative clinic support to include but not limited to time and attendance, help desk tickets, supply ordering and maintenance, and other duties as assigned. (10%)
Performs template maintenance; new provider template requests, schedule building, and schedule changes. (20%)
Answer telephone inquiries; screens calls; routes calls and takes messages, registers and schedules patients. (20%)
Delegates job assignments and monitors workflow. Monitors and tracks employee daily assignments. (20%)
Address customer service issues and uphold high level of customer service amongst administrative staff at all times. (5%)
Prepares correspondence, documents, onboarding material, and reports in a variety of programs including Adobe Acrobat, PowerPoint, and Word. (5%)
Works with and under the direction of clinic manager to initiate formal/informal activities with employees to develop departmental cohesion and collegiality. (5%)
Works with and under the direction of clinic manager to actively identify problems and opportunities for improvement; identifies appropriate solution, and involves others in the implementation process. (10%)
Identifies and escalates system problems, environmental issues, and employee issues as appropriate to the clinic manager and nurse supervisor. (5%)

Benefits

Generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.
Tuition assistance, career advancement pathways, and professional development
Meaningful financial advantages through loan forgiveness eligibility and employer contributions.
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer