Monona Terrace Administrative Clerk

Madison, City of•Madison, WI

7d•Onsite

About The Position

The Monona Terrace Community and Convention Center is seeking an Administrative Clerk to play a key role in creating a welcoming and inspiring experience for clients and visitors. This position contributes to a culture of innovation, strong communication, and workplace excellence. The role involves regular interaction with coworkers, the public, attendees, and clients, requiring exceptional customer service, collaboration, and communication skills. The Administrative Clerk is responsible for administrative support work in the implementation and coordination of a variety of office functions. The work is carried out with a high level of independence and discretion, with the employee responsible for developing procedures, methods, and controls. The position operates under the general supervision of the Executive Director. Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program. The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.

Requirements

Three (3) years of responsible administrative experience, which involved some independent responsibility for an office function or activity.
OR Two (2) years of experience in applying the following: Office procedures, methods, and equipment; and Computers and computer software applicable to the duties of the position, including basic proficiency with Microsoft Word, Excel and Outlook.
Familiarity with elementary account posting, data processing input procedures, and financial procedures.
OR Bachelor's degree from an accredited college or university.
OR Associate's degree in a related field, such as administrative assistant, legal secretary, office management, etc.
Demonstrated ability to effectively work with multicultural communities.

Responsibilities

Provide executive assistance and manage day-to-day office operations.
Organize presentation, meeting, and training materials (i.e. PowerPoint, handouts, supplies, etc.) for the Executive Director.
Provide basic administrative support for other departments.
Perform administrative services including development and implementation of budgetary documentation and fiscal controls and the supervision of office clerical activities.
Handle a variety of reception and clerical duties, including answering phones, data entry, maintaining the office space, managing records, and handling mail and errands.
Responsible for office supply purchasing, including Amazon, Staples, FedEx, etc.
Ensure smooth daily operations and supports the broader team’s efficiency.
Serve as the records custodian, maintaining accurate and organized documentation.
Coordinate and manage internal meetings, making sure schedules, agendas, and follow-up communications are handled efficiently.
Support staff committees and training including note taking and some minimal content creation.
Handle both external and internal customer service-related communications to ensure clear and effective messaging.
Create and distribute internal alerts, announcements, and notifications to keep staff informed.
Manage external communications and build relationships with interested parties.
Update external electronic sign to display current events.
Design, develop, and distribute the internal newsletter to keep employees engaged and up to date.
Coordinate complex commission, committee, and/or board activities and provide administrative support to the Monona Terrace Board and its Subcommittees.
Manage communications with board members and prepare agendas and record meeting minutes.
Handle various legislative tasks on behalf of the board and management.
Provide expertise and guidance on open meetings law, open records law, resolutions, contract routing, etc.
Develop and maintain relationships with the board’s appointing authorities: City, County, State.
Perform related work as required.