Administrative Clerk

Bayshore • Ottawa, ON

5d • Onsite

About The Position

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. The Administrative Clerk, reporting to the TCU Manager, will be responsible for the efficient flow of communication between health professionals, departments, patients, and families while maintaining confidentiality of patient information. This role involves various administrative tasks such as reception, greeting visitors, maintaining patient records, transcribing and processing physician orders, and scheduling patient tests and/or treatments. The position supports the Transitional Care Unit with a range of administrative activities.

Requirements

• Minimum of OSSD with training in business, office procedures or related experience;
• Minimum typing speed of 50wpm;
• Demonstrates initiative and organizational skills;
• Demonstrates strong communication and interpersonal skill;
• Demonstrated ability to interact with the interdisciplinary team in a collaborative manner;
• Demonstrated ability to interact in a professional and caring manner with diverse client population;
• Demonstrated ability to work with computer software applications relevant to support clerical needs of the Programs, including, but not limited to Microsoft Outlook, Microsoft Word, Excel, PowerPoint, Procura, and Internet Explorer;
• Demonstrated ability to operate photocopiers, fax machines, and Cisco/Jabber phone system;
• Demonstrated ability to prioritize and meet changing deadlines required

Nice To Haves

• Medical Office Administration Certificate/Diploma or Equivalent Program preferred
• Office administration experience in a similar environment or equivalent

Responsibilities

• Assembles, breaks down and manages patient charts and records.
• Transcribes all doctors and nurses orders. Enters them into system and dates, stamps and signs them when completed.
• Seeks clarification of all illegible and illegal orders. Processes all “stat” and “now” orders before any others.
• Welcomes and greets all visitors to unit, while maintaining a log detailing visitor access.
• Answers telephone and transfers calls to patients, nurses and doctors.
• Documents all patient notes as directed by ordering physician and nurse.
• Arranges for patient and chart transport.
• Prioritizes workload and responsibilities.
• Places all lab and test results in the proper patient medical records.
• Regularly tests all equipment to ensure proper operation and informs staff when equipment malfunctions and puts in request for repairs.
• Orders and maintains necessary equipment for procedures.
• Coordinates with nurses to ensure proper bed placement of patients.
• Manages transfer of patients. Completes and coordinates all appropriate paperwork to ensure it follows patients to next bed assignment or to medical records department.
• Checks inventory and orders products as needed to maintain unit supplies and inventory.
• Maintains knowledge of codes and emergency procedures.
• Maintains patient confidence while protecting private information in compliance with HIPAA.
• Regularly participates in trainings and education activities to improve knowledge and skills.
• Knowledge of infection prevention and control practices.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

Benefits

• Proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. may be required.
• Accommodation needs will be considered throughout the recruitment and selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree