Administrative Asst

University of Maryland Medical System•Largo, MD

1d•$22 - $30•Onsite

About The Position

Supports the efficient day-to-day operation of the department by performing administrative duties (e.g. typing, copying, filing, data entry, appropriately routing phone calls, mail distribution and greeting visitors, etc.). This role also involves significant customer service responsibilities, ensuring all interactions with internal and external customers are courteous, respectful, and professional. The position requires prompt and appropriate responses to customer inquiries and concerns, maintaining confidentiality, and demonstrating a commitment to excellent service recovery.

Requirements

High School Diploma or GED equivalent
1 - 3 years of administrative experience
Experience with front desk/receptionist duties
Experience using fax machine, copier, phone, and varied computer software

Nice To Haves

Three years’ administrative experience desirable

Responsibilities

Answers electronic communications and phone calls, directing calls to appropriate parties or takes messages.
Performs general office duties such as establishing and maintaining official documents and records in appropriate files; ordering supplies; sorting and distributing mail, including faxes and emails.
Conducts research, compiles data and prepares correspondence/documents for consideration.
Greets and screens visitors and assist and answers routine questions.
Reviews a variety of materials, including reports memos, and letters for content and recommends changes were appropriate.
Maintain department and assigned management team member’s calendar and coordinates appointments and department events.
Prepares check requests, orders and maintains office supplies as needed.
Coordinates events and functions with other departments as necessary.
Performs other administrative duties as assigned.
Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.