Administrative Associate - Office of the Registrar

University of Texas at Austin

9d•Onsite

About The Position

The mission of the Office of the Registrar at the University of Texas at Austin is to support the academic mission of the University by empowering every student to succeed and equip faculty and staff with tools to excel. We achieve this by safeguarding and maintaining academic records, collaborating to provide services that benefit our students and the campus community; delivering excellent service, and leading campus efforts to support, contribute to, and enhance the academic and student experience. Purpose The Administrative Associate in the Office of the Registrar provides administrative and customer support services for the Registrar’s Office, supporting the accurate and timely delivery of academic records and services. This position serves as a point of contact for students, faculty, staff, parents, alumni, and external stakeholders, assisting with inquiries and transactions related to registrar operations while applying established policies and procedures. The Administrative Associate supports core Registrar functions and contributes to the overall efficiency and service mission of the office. While initially assigned to a specific functional area, the role is designed to flex across multiple operational areas as needed, within the Office of the Registrar. Administrative Associates in the Office of the Registrar develop working knowledge of Registrar operations and support assigned functional areas, with the flexibility to assist other core functions as needed during peak periods or staffing transitions.

Requirements

Bachelor’s degree and one year of administrative experience, or a high school diploma/GED and five years of administrative experience.
Demonstrated adaptability and experience working in a team setting, with strong attention to detail and motivation in the work environment.
Effective written, oral, and interpersonal communication skills, with the ability to display tact, professionalism, and provide excellent customer service while working cooperatively in an office environment.
Ability to work with general supervision, manage time effectively, and respond to requests for service and assistance in a timely manner.
Demonstrated ability to exercise sound judgment within established guidelines, show persistence in resolving routine issues, and take initiative within assigned responsibilities while working both independently and in cooperation with others.
Demonstrated competency in Microsoft Office Suite and Adobe Acrobat.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Preferred qualifications include experience working with student academic records in a university setting and providing direct customer service in a fast‑paced environment.
Candidates should demonstrate the ability to identify issues, apply established guidance, and escalate complex matters appropriately, along with strong organizational skills and the ability to manage multiple tasks and deadlines.
Experience learning, understanding, and applying policies, procedures, and guidelines is preferred, as is the ability to work effectively under pressure and adapt to changing priorities.
Experience working in a university environment and assisting individuals from a variety of backgrounds is desirable.
Successful candidates show interest in professional growth, a commitment to building knowledge and skills over time, and may have experience assisting with training, onboarding, or supporting the work of student employees or colleagues.

Responsibilities

Provide administrative and customer support for Office of the Registrar core operations, which may include academic records, registration, residency, transcripts, Veterans benefit certification, course scheduling, room scheduling, final exam scheduling, degree audit, athletic eligibility certification, catalog publication, course inventory administration, digital badging, enrollment reporting, or related Registrar core functions.
Respond to routine inquiries from students, parents, faculty, staff, and the public, researching issues and escalating more complex matters as appropriate.
Troubleshoot customer inquiries, issues, and complaints (including follow-up contact as needed).
Process academic and administrative transactions accurately and in accordance with University and registrar policies, procedures, and deadlines.
Enter, review, and maintain student and academic data in university systems, ensuring accuracy, confidentiality, and data integrity.
Support assigned work processes by maintaining documentation, assisting with updates to process materials, and participating in training efforts.
Assist with document management, record maintenance, and preparation of correspondence and reports.
Support office workflows by tracking requests, meeting deadlines, and managing multiple tasks in a fast‑paced environment.
Collaborate with colleagues across the Office of the Registrar and campus partners to support service delivery and operational needs.
Participate in and support team and campus-related projects.
Actively participate in meetings, trainings, and presentations.
Follow established procedures and contribute to a team‑oriented, service‑focused work environment.
Coordinate the exchange of information with campus community consistent with federal and State law and educational policy.
Other duties as assigned.