Administrative Associate I

State of North Carolina • Hatteras, NC

5d • $15 - $17 • Onsite

About The Position

The NC Department of Transportation's Ferry Division is seeking temporary Administrative Associate I employees to serve as front-line customer service and toll collection staff at ferry terminals. These positions involve selling ferry tickets, collecting and processing toll payments (cash, credit, and electronic transactions), maintaining accurate transaction records, and providing information and assistance to the traveling public. The role requires strong attention to detail and professional public interaction skills to ensure accurate recordkeeping and deliver timely, courteous assistance, contributing to a well-organized and welcoming terminal environment. Multiple positions will be filled across various locations including Hatteras, Ocracoke Island, Currituck, Knotts Island, Bayview, Aurora, Minnesott Beach, and Cherry Branch. These are temporary positions with no leave or retirement benefits, though temporary employees averaging 30+ hours per week may be eligible for health insurance.

Requirements

• High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.
• Skill in working with people with courtesy and tact, utilizing customer service skills.
• General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment including cash handling, customer payments, and point-of-sale system operation.
• Demonstrated ability to gather and give information and instructions regarding the work process or procedures.
• Experience using Windows 7 (or greater), Microsoft Office (MS Word, Excel, Outlook) and Internet Explorer

Responsibilities

• Process, review, and verify ferry toll transactions
• Identify and resolve toll related discrepancies
• Maintain statistical, financial, and operational records
• Provide courteous customer service and assist with inquiries
• Operate office equipment and use manual/automated systems to record, retrieve, and update information

Benefits

• Health insurance coverage under the High-Deductible Health Plan (HDHP) may be available for temporary employees working an annual average of 30 or more hours per week.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED