Administrative Associate I – Generalist

FARMER MAC•Washington, DC

4d•$65,000 - $75,000•Onsite

About The Position

This candidate will work directly with the Senior Manager - Administration to provide onsite facilities support and maintain an efficient and smooth operation of the Washington, D.C. headquarters. This is a nonexempt position. The ideal candidate should be able to work with limited oversight and in a team environment while simultaneously balancing multiple projects. Candidates must have a willingness to learn, good communication skills, proficiency in Microsoft Office, and the ability to be flexible in meeting deadlines. This position must also understand the sensitivity of maintaining confidentiality.

Requirements

Exceptional verbal and written communication skills.
Professional and customer service-oriented demeanor.
Outstanding organizational and time-management skills.
Detail-oriented and professional.
Maintain discretion and ability to manage confidential information.
Proficient with Microsoft Office Suite.
Ability to reliably work with limited oversight in a high-stakes environment.
Ability to work across teams and with various projects and constituencies.
Event coordination and planning.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds at times.
Must be able to bend/stoop, squat/crouch, climb, kneel and twist.
Work may require climbing ladders, considerable standing, bending, kneeling, and reaching in awkward and tiring positions.
High School diploma required.
Combined 4 years of administrative, facilities and event planning, preferably in a corporate or legal setting.

Nice To Haves

Associate degree in a related field preferred.
Efficiencies: take the initiative to find solutions where clear-cut procedures do not exist.
Support: provide back-up to team members.
Presence: attend all company-wide and team meetings to ensure opportunities, challenges, and ongoing accountability against company benchmarks.

Responsibilities

Assumes an active role in record keeping, maintaining/inventory of office supplies, and coordinating equipment maintenance.
Ensures all common areas of the DC office are clean, organized, well-maintained, and compliant with physical safety protocols (i.e., meeting rooms, break rooms/cafe, printer rooms, hoteling workstations, lobby areas)
Acts as a resource to and collaborates with other departments, external customers, and external third-party business relationships (visitors/vendors) by meeting needs directly or through facilitation.
Ensures Corporate Administrative Services department documentation (Standard Operating Procedures) is updated accurately and timely.
Collaborates with Human Resources and Information Technology to execute the logistics related to the onboarding/offboarding of direct hires and contractors. Responsible for the Employee Welcome and Onsite Experience, which includes: Hoteling workstations Badge issuance, collection or deactivation Office tours Employee SWAG (“stuff we all get”) Resource to address employee/visitor questions.
Performs various clerical and administrative tasks as directed and required for the support of senior management and the enterprise, examples of which are assisting with expense reports, booking travel, supporting the coordination of meeting/event planning.
Performs other duties as assigned.
Functions as “corporate greeter” by providing courteous and professional in-person coverage for the Welcome Center, welcoming employees and visitors, and receiving and distributing mail and packages while ensuring the efficient operation of the office lobby area.
Monitors the Corporate Administrative Services Team mailbox, promptly responding to and resolving requests.
Answers, screens, and directs telephone calls to appropriate staff.
Logs and reports office-related issues and places service calls with appropriate vendors.
Manages conference/meeting rooms by ensuring rooms are properly maintained, chairs are straightened, whiteboards are cleaned, and reports issues with projectors, screens, and video conferencing equipment to the IT Department.
Ensures all common areas of the DC office are clean, organized, well-maintained, and compliant with physical safety protocols (i.e., meeting rooms, break rooms/kitchen, printer rooms, hoteling workstations, lobby areas)
Identifies and reserves available workstations for employee/visitor use, ensuring hoteling workstations are in proper working order and available for use.
Maintains strong working relationships with DC property management and building engineers for maintenance-related issues; ensures a “good neighbor” relationship with other building tenants.
Provides site coordination and backup telephone support to the Iowa office.
Performs other duties as assigned.
Update and maintain SharePoint site content, document libraries, and lists to ensure information is current and easily accessible.