Administrative Associate-Clinic

TELUS•Toronto, ON

31d•Onsite

About The Position

TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre. Under the direction of the Clinic Manager, the Administrative Associate will be responsible for greeting clients, managing the front desk, and performing a variety of administrative and clerical tasks.

Requirements

1-2 years of relevant experience working in a fast paced environment, providing a high degree of customer service
Excellent command of the English language , both verbal and written
Exhibits a professional image, mature communication style and polished manner with clients
Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
Exhibits strong work ethic and takes ownership to complete a task from start to finish
Demonstrates flexibility and the ability to work effectively in a team environment
Demonstrates effective organizational, multitasking and problem solving abilities

Nice To Haves

Exposure to patient databases and/or scheduling software would be ideal

Responsibilities

Greet clients and visitors in friendly and professional manner both in person and over the phone
Register patients and provide guidance for completion of all necessary paperwork relating to their medical appointment
Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required
Book appointments accurately in the scheduling system
Prepare patient files for the following day and regularly update patient files and database with medical and administrative information
Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report
Invoice clients for services rendered
Prepare all outgoing mail via courier
Work collaboratively and effectively with all team members to provide a welcoming and client focused environment
Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area