Administrative Assistant - Child/Adolescent Crisis Center

Seven Counties Services•Louisville, KY

6d•Onsite

About The Position

This position is for an Administrative Assistant in a Child/Adolescent Crisis Center, working the second shift (3 pm - 11:30 pm). The role involves extensive front-desk and reception duties, client interaction, data entry, administrative support, and maintaining office operations. The ideal candidate will be principle-centered, customer-service oriented, and committed to continuous quality improvement, with a working knowledge of safety management and Joint Commission standards.

Requirements

High School or GED required.
Three to four years’ experience working in an office setting and performing various clerical or administrative tasks.
Advanced knowledge of Microsoft Office Suite.
Strong oral and written communication skills.

Nice To Haves

Completion of up to 18 months’ business school, beyond high school preferred.

Responsibilities

Perform front-desk/reception functions including greeting clients and visitors, answering a multi-line switchboard, forwarding calls, taking messages, checking in clients (verifying demographic information, payer source, collecting and documenting payments), reconciling cash drawer, scheduling appointments, handling mail and faxes.
Assist clients in completing intake forms.
Handle difficult customer service interactions face-to-face and by telephone.
Enter client data (demographics, eligibility, service corrections) into electronic information systems and other program-specific data into various databases.
Provide medical records support to Health Information Management staff as needed.
File and maintain correspondence, records, reports, and other documents related to site operations.
Perform administrative functions such as typing, data entry, generating requisitions for supplies and services, and taking meeting minutes.
Run and assess monthly/quarterly reports, troubleshoot inaccuracies, and take action on report results.
Coordinate work site's IT functions as needed.
Participate in the daily deposit process, including reconciliation.
Monitor office supply inventory and order supplies as needed.
Call in prescriptions to pharmacies, coordinate lab appointments, and process lab results.
Act as a liaison with SCS’s Properties department for submitting work orders and communicating site needs.
Act as Infection Prevention Representative for the site, monitoring supplies, attending meetings, and communicating measures to staff.