Administrative Assistant - Tampa International Airport

Enterprise Holdings•Tampa, FL

7d•Onsite

About The Position

Enterprise Mobility has an immediate opening for a full-time Administrative Assistant position. The Administrative Assistant will provide a high level of customer service to both internal and external customers primarily via the phone in addition to administrative support. This person will fill a leadership role in facilitating the phone call process, including handling, and resolving escalated customer comments and complaints pleasantly while working over the phone with customers. They will create and maintain a friendly, efficient environment for all customers and employees. They will also assist in administrative task completion. This position will be based out of our TPA administrative office located at: 5405 Airport Service RD, Tampa, Fl 33607

Requirements

Minimum of 1 year of experience in administrative support required
Beginner level or above proficiency with Microsoft Office software including: Outlook, Word, Excel, and PowerPoint
Must have a high school diploma/GED
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Apart from religious observation, must be able to work one of the the following shift/schedules.

Nice To Haves

experience in customer service, guest services, or sales is preferred.

Responsibilities

Overdue Renter Report TPA/PIE – update customers that are overdue daily via phone and/or email, initiate conversion process, and report failure to redeliver vehicle to police when necessary.
Assist with working and closing incomplete rentals and returns for TPA/PIE.
Pro-actively work and collect past due balances on Bad Debt Report for 42F1, 42F5, 42F6.
Van Addendum Processing – Copy, scan, and file all van addendums for all brands and send to risk management daily. Assist with auditing addendums when necessary, with Risk Management.
Entering, filing, and maintaining inventory of Precut rental agreements.
Daily collection of Rental Agreement and miscellaneous paperwork- bundle contracts and paperwork to be sent to xerox, sort paperwork for admin, copy and file all precuts and van addendums as needed.
Order, organize, deliver, and facilitate returns of uniforms for both TPA and PIE.
Weekly completion of reporting and auditing on GPS and Travel Tab inventory
Reclassification of Customer Satisfaction Report daily.
Maintain inventory and stock zipkord products throughout TPA facility.
Weekly reporting to be sent to management including, but not limited to: DX/NX Report, Unaccounted, Accident Completion Report, DGP's , Lost and Found Processing, DKT reports, Daily Game Plan Reports, Bad Debt Report, etc.
Other reporting responsibilities include Rental Tickets Rate Reporting, Greenlight Integrity Sales Report, Fuel Reporting, DKT Report, Unaccounted.
Handling of RSA Alerts, FBO's, QSPs, Rewrite Renewals, and Customer Emails for both TPA/PIE.
Main Point of Contact for Supplies Orders.
Management and response to customer messages through the new messaging center for both TPA and PIE