Administrative Assistant

The Star Companies•Huntington Beach, CA

20d•$23 - $25•Onsite

About The Position

This full-time, in-office position is located at our beautiful, ocean-close 304-space manufactured home community in Huntington Beach, CA. Reporting directly to the community manager, daily duties encompass assisting with the park operations and resident relations. There will be daily interactions with residents, prospective residents, maintenance staff and vendors, and a variety of office duties in a busy community office. The ideal candidate will possess strong customer service and superb organizational skills, and have a friendly, helpful disposition. Founded in 1958, The Star Companies is a family-owned and operated firm specializing in the manufactured housing industry. With communities throughout California, Colorado, Idaho and Nevada, we provide value in housing and integrity in service. Star's Mission Statement is: We provide superior service to manufactured home communities, maximizing value of the properties that we are entrusted to serve. Our Core Values Hands-on ownership Commit to your best work Always learning Do the right thing Be respectful

Requirements

Proficient with word processing and spreadsheets.
Understands landlord-tenant law and leases.
Provides commitment to the highest standards of integrity.
Has strong written communication skills and experience.
Maintains trustworthiness and performs duties with the utmost confidentiality and accountability.
Has strong computer skills and advanced proficiency in Microsoft Suite and G-Suite and ability to learn new programs.
Able to work efficiently, handle multiple projects with appropriate prioritization, adhere to quick deadlines and adapt to evolving circumstances.
Has helpful people skills and ability to work well with others.
Comfortable making phone calls and sending letters on behalf of company.
Possesses outstanding interpersonal communication skills (written and oral).
Brings enthusiasm, positivity, creativity, patience, good judgment and flexibility to their work.
Able to work both independently and in a team environment.
Possesses excellent organizational skills with high accuracy and attention to detail.
Has the ability to work at the mobile home park office in front of a computer screen/typing approximately 80% of a typical working day.
Has the ability to bend, reach and lift boxes and office supplies up to 30 pounds.
2+ years of administrative or office experience.
Strong organizational skills with exceptional attention to detail.
Proficiency in Microsoft Office applications.
Must be able to pass 7-year background check.

Nice To Haves

Property management or leasing experience preferred but not required.

Responsibilities

Answer incoming phone calls, respond to resident inquiries and email communications, assist with inquiries from prospective buyers/renters, and any other visiting person(s), and support daily office operations with professionalism and confidentiality.
Draft various notices associated with property management for distribution to residents.
Prepare, organize, and maintain resident files, reports, invoices, leases, and other required documentation.
Create maintenance service tickets with direct involvement for follow-through, documentation, resolution and close tickets.
Serve as a primary point of contact for residents, vendors, and internal teams, including maintenance staff; track requests and follow up as appropriate.
Assist with reports, data entry, and documentation to ensure accuracy and adherence to landlord-tenant law, lease requirements, and company policies.
Respond to inquiries, schedule appointments, and assist with application processing and move-ins.
Other duties as assigned by the community manager.