Administrative Assistant

Virginia Information Technologies Agency • Hanover, VA

9h • $53,655 - $57,743 • Onsite

About The Position

The Virginia Department of Juvenile Justice (DJJ) is dedicated to protecting public safety by preparing court-involved youth to become successful, productive citizens. Through innovative programs, professional excellence, and meaningful partnerships, DJJ strengthens youth, families, and communities across the Commonwealth.

DJJ is seeking a highly organized, detail-oriented, and customer-focused Administrative Assistant to join the team at the Virginia Public Safety Training Center (VPSTC) in Hanover, Virginia. This position plays a vital role in supporting daily operations by providing confidential, accurate, and professional administrative support to the Facility Operations Manager and operational staff. The successful candidate will thrive in a fast-paced environment, demonstrate exceptional organizational skills, and contribute to the efficient operation of one of the Commonwealth's premier public safety training facilities.

Requirements

• Considerable knowledge of modern office administration practices, procedures, and business operations.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and other business software applications.
• Strong skills in keyboarding, document preparation, spreadsheet management, database maintenance, and records management.
• Experience handling confidential and sensitive information with professionalism and discretion.
• Excellent written and verbal communication skills, including the ability to produce clear, accurate reports and professional correspondence.
• Demonstrated ability to interpret and communicate policies and procedures.
• Strong organizational, analytical, and problem-solving skills with the ability to prioritize multiple assignments and consistently meet deadlines.
• Ability to work independently while collaborating effectively with staff, leadership, external agencies, and the public.
• Exceptional attention to detail, including accuracy in spelling, grammar, punctuation, and data management.

Nice To Haves

• High school diploma or equivalent supplemented by coursework or training in business administration, office management, communications, or a related field.
• Progressive administrative support experience in a professional or governmental environment.
• Experience with project coordination, records management, policy interpretation, and operational support.
• Experience providing executive or management-level administrative support.
• Experience supporting customer service operations or coordinating activities across multiple departments or agencies.

Responsibilities

• Provide comprehensive administrative support to the VPSTC Facility Operations Manager and operations staff.
• Prepare, compile, analyze, and distribute monthly operational and management reports.
• Maintain confidential personnel files, employee records, performance documentation, and other sensitive operational records.
• Serve as the operations representative on multi-agency and multi-state platforms, ensuring timely communication and coordination.
• Coordinate administrative processes, maintain calendars, schedule meetings, and support special projects and operational initiatives.
• Serve as the primary resource for administrative information by responding to inquiries from staff, partner agencies, and members of the public with professionalism and discretion.
• Assist with developing correspondence, reports, presentations, and other business documents while ensuring accuracy and attention to detail.
• Serve as the backup Customer Relations Coordinator, helping deliver exceptional customer service and maintaining a positive experience for clients utilizing the training center.
• Prioritize multiple assignments, meet competing deadlines, and work independently while supporting overall operational efficiency.
• Foster strong working relationships through collaboration, effective communication, and a commitment to outstanding customer service.

Benefits

• Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED