Administrative Assistant

TheKey•Boca Raton, FL

24d•Onsite

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. As the Administrative Assistant you will work alongside the Care Management leader to provide assistance and support related to our care management office.

Requirements

High school diploma or equivalent education required
3 years of administrative assistant experience
Knowledge of appropriate software including: Microsoft Word, Excel, and Google products, Microsoft PowerPoint and Adobe Acrobat
Excellent customer service and problem-solving skills
Excellent verbal and writing skills
Detail-oriented with the ability to keep up with fast paced processes

Responsibilities

Fully understand the day to day operations, company policies and operational workflows and other aspects of business to properly support areas of operations based on requests.
Assist field care managers and office employees with any work related questions, troubleshooting, on-the-spot training.
Answer phones, greet and direct the public in a polite and professional manner.
Communicate on telephone/zoom video with clients and or families regarding any customer service or invoicing concern.
Liaison to Corporate departments including payroll, billing, AR, IT and other departments as needed.
Monitor client billing information and care manager payroll (including rates and hours) on a weekly basis to ensure errors are caught before invoices and payroll are processed.
Maintain an effective process for onboarding new clients, including production of welcome letters, introductory telephone calls and confirmation of key billing information.
Perform additional duties including leading and supporting projects and errands as assigned.