Administrative Assistant

Lund • Burlington, VT

15d • $21 - $21 • Onsite

About The Position

Lund is looking for a welcoming, dependable, and organized person to join our team as an Administrative Assistant and be that first point of contact for clients, staff, and visitors. The Administrative Assistant manages our front office operations, oversees our phone and voicemail systems, and ensures that everyone who comes through our doors—whether in person or by phone—feels supported.

This role involves triaging calls, including medical or crisis-related concerns, and making sure messages and needs reach the right people quickly. This position supports new employee onboarding, helps with Residential client admissions, and assists staff in using essential office tools and equipment. The Administrative Assistant also takes the lead on ordering and organizing office supplies to make sure teams across the agency have what they need. In addition to this work, this role provides administrative support for program operations, including client admissions and discharges, data entry for referrals and intakes, maintaining records in the EHR, and supporting insurance/Medicaid eligibility and billing-related communication, including follow-up on outstanding balances and escalation of complex issues as needed.

Requirements

• At least 2 years’ experience working in a fast-paced office environment.
• Strong written and verbal communications skills.
• Proficient in Microsoft Office applications such as Word, Excel, and Outlook.
• Excellent organizational skills and accurate attention to detail.
• Successful completion of a background check.

Nice To Haves

• Associates or Bachelor’s Degree

Responsibilities

• Manage front office operations.
• Oversee phone and voicemail systems.
• Triage calls, including medical or crisis-related concerns.
• Ensure messages and needs reach the right people quickly.
• Support new employee onboarding.
• Assist with Residential client admissions.
• Assist staff in using essential office tools and equipment.
• Order and organize office supplies.
• Provide administrative support for program operations.
• Manage client admissions and discharges.
• Perform data entry for referrals and intakes.
• Maintain records in the EHR.
• Support insurance/Medicaid eligibility and billing-related communication.
• Follow up on outstanding balances.
• Escalate complex issues as needed.

Benefits

• health insurance
• dental insurance
• life insurance
• disability insurance
• retirement plans
• generous time-off accrual
• 13 paid holidays
• wellness reimbursements
• paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree