Administrative Assistant

Horizon Behavioral Heal•Lynchburg, VA

27d•Onsite

About The Position

The Administrative Assistant at the Crisis Receiving and Stabilization Center (CRSC) often serves as the first point of contact for individuals seeking crisis services. This role combines administrative expertise with compassionate client engagement to ensure smooth daily operations and welcoming, trauma-informed support for clients, staff, and community partners. The Specialist is responsible for managing front desk operations, coordinating vehicles and facilities, supporting procurement processes, and maintaining effective communication across departments. This position does not offer a remote work schedule.

Requirements

standard KSA's for administrative assistant positions

Responsibilities

Serve as the first point of contact for visitors and callers, greeting clients with professionalism, warmth, and sensitivity.
Answer, screen, and route phone calls efficiently while maintaining confidentiality.
Provide trauma-informed communication to support individuals in crisis.
Maintain effective communication with staff regarding client updates and service needs.
Ensure safety and security at the front desk by following access protocols and emergency procedures.
Submit IT and Maintenance work orders and track resolutions
Handle incoming mail, deliveries, and clerical duties (filing, photocopying, scanning, faxing).
Manage and update shared and individual calendars to ensure seamless coordination of services.
Support staff with documentation and reporting needs.
Attend meetings and contribute to committees with a collaborative, solution-focused approach.
Assist in data collection and submission of reports if assigned.
Serve as primary contact for agency vehicle coordination.
Manage scheduling, availability, and maintenance tracking of vehicles.
Ensure timely submission of Vehicle Use Records and Safety Checklists.
Prepare and submit purchase requisitions as needed.
Monitor supply levels and reorder materials to maintain adequate inventory.
Coordinate with vendors and finance staff to support department purchasing needs.
Responsible for familiarizing self with training requirements as assigned on Horizon Learning Management System and completing within assigned deadlines. Responsible to access Horizon's LMS and accept individual responsibility to complete all trainings on time.
Completes other duties and projects as assigned.
Committee/Meeting participation: Actively participates, solution-oriented, and focuses on constructive problem solving, as assigned.