Administrative Assistant

Acumen & DCI•Richardson, TX

10d

About The Position

The Administrative Assistant is responsible for processing incoming and outbound enrollment and other paperwork with high accuracy, as determined and/or directed by Acumen, the state, or the contract and all updates of the contract. The Administrative Assistant will assist the Executive Director with tasks related to enrollment, training, and ongoing customer service for employers and employees. This role requires the ability to work independently with limited supervision, communicate effectively when questions arise, and use strategic thinking to complete multiple tasks. The position also involves conducting thorough and accurate reviews of applicable paperwork and demonstrating a working knowledge of and adherence to contract, state, and Medicaid specifications. Identifying and sharing opportunities for process improvements is also a key aspect of this role. The employee will be vigilant in supporting a positive and compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and acting accordingly.

Requirements

High accuracy in processing paperwork.
Ability to assist with enrollment, training, and customer service.
Proficiency in phone and electronic interaction.
Ability to train users on a phone app and computer portal.
Skill in scheduling appointments and managing calendars.
Experience with receiving, sorting, scanning, uploading, and retrieving documents.
Ability to manage, distribute, and track materials.
Experience maintaining filing systems.
Ability to work independently with limited supervision.
Strategic thinking skills.
Ability to conduct thorough and accurate reviews of paperwork.
Working knowledge of contract, state, and Medicaid specifications.
Willingness to work outside typical hours to meet demands.
Support of cybersecurity posture through familiarization with policies and procedures.
Personal responsibility for actions.
Excellence in work standards.
Problem-solving and decision-making skills.
Ability to resolve crisis situations.
Ability to interact and cooperate respectfully with team members and departments.
Ability to ensure effectiveness in processes and seek best practices.

Responsibilities

Process incoming and outbound enrollment and other paperwork with high accuracy.
Assist the Executive Director with tasks related to enrollment, training, and ongoing customer service for employers and employees.
Interact with program employers and employees via phone and electronically.
Train employers and employees on how to use a phone app and computer portal.
Schedule appointments and manage a Google calendar.
Receive, sort, scan, upload, and retrieve forms, correspondence, and documents of a confidential and time-sensitive nature.
Manage, distribute, and track program-specific materials.
Maintain a specified filing system.
Work independently with limited supervision and communicate with the Executive Director or designee when questions arise.
Use strategic thinking to complete multiple tasks.
Conduct thorough and accurate reviews of applicable paperwork.
Demonstrate a working knowledge of and abide by contract, state, and Medicaid specifications.
Identify and share opportunities for process improvements and improved working conditions.
Be willing to work other than typical work hours and days to meet high volume demands.
Perform other work-related activities as assigned.
Take personal responsibility for actions.
Demonstrate excellence in work standards and be tenacious in completing tasks.
Effectively problem-solve and make decisions, including resolving crisis situations and developing resolutions.
Work well with other team members and departments.
Demonstrate the ability to interact and cooperate using respectful relations to efficiently accomplish mutual goals and assignments.
Ensure effectiveness in processes to achieve/seek best practice.