Administrative Assistant, SBH

SOUTH MIDDLESEX OPPORTUNITY COUNCIL•Framingham, MA

6d•$0 - $24•Hybrid

About The Position

Provide administrative and client support for the Behavioral Healthcare outpatient clinic in Framingham. Primary duties are to schedule clients for upcoming appointments with a counselor or medication provider, in-person or via phone or zoom. At times will act as client liaison to help them connect with parties who will be resolving client billing and access to care. Greet and check-in clients and perform front desk administrative duties as necessary.

Requirements

Bilingual required (English and Portuguese).
Friendly demeanor, solid organizational skills.
Computer skills including working knowledge of Word and Excel.
Strong customer service skills including verbal communication skills.
Strong understanding of client billing and clinic EHR system (Care Logic).

Nice To Haves

Prior experience in a medical reception or administrative capacity preferred.

Responsibilities

Greet clients, answer phones, and schedule new appointments.
Inform staff of client arrival and non-payment issues.
Use the Vital platform for sending appointment reminders.
Use the CareLogic electronic health record to view clinician availability and schedule appointments.
Fax, copy, and file as needed.
Assist clinical staff with administrative needs.
Provide backup support to Office Manager when needed.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.

Benefits

Up to 3 weeks of vacation accrual for full-time employees.
2 weeks of sick time accrual for full-time employees.
12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D for full-time employees.
Employer-paid Long-Term Disability for full-time employees.
Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program.
Dental Plans with Orthodontic Coverage.
EyeMed Vision Insurance.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Term and Whole Life Insurance (voluntary).
Accident Insurance (voluntary).
Critical Illness Insurance (voluntary).
Hospital indemnity Insurance (voluntary).
Short-Term Disability Insurance (voluntary).
Flexible Spending Accounts.
Dependent Care Accounts.
Employee Assistance Program.
Tuition Reimbursement.