Administrative Assistant

MSC SERVICES LLC•Colorado Springs, CO

3d•$19 - $21•Remote

About The Position

We're seeking a dynamic Administrative Assistant to join our busy front office. The ideal candidate will have a background in administrative and clerical responsibilities, be organized and detail-oriented, and have excellent customer service skills. You'll be part of a team handling approximately 250 calls per day, assisting walk-in visitors, and managing emails and voicemails. Additionally, you'll be responsible for stocking and maintaining our employee breakroom.

Requirements

1-2 years of experience in a customer service or administrative role
Strong verbal and written communication skills
Ability to multitask and prioritize tasks effectively
Excellent customer service skills
Problem-solving and organizational skills
Proficient with Microsoft Office Suite and basic computer applications
Ability to work independently and as part of a team
A positive and professional attitude

Nice To Haves

Experience with Adobe Acrobat and basic project management skills

Responsibilities

Perform administrative duties for the team as directed.
Assist with the administration of document and matter management software system.
File, scan, provide information, and ensure compliance with all regulations, policies, and procedures.
Provide administrative support to higher level staff on both routine duties and special projects.
Handle general inquiries from external parties and customers via computer, phone, and in-person.
Provide clerical support for the office (filing, mailing, faxing and forwarding correspondences to appropriate parties).
Provide information and assistance to internal and external customers.
Assist with administrative tasks such as responding to messages/inquiries coming in.
Maintain a clean and well-stocked employee breakroom, including making coffee, stocking snacks, cleaning the refrigerator, and ensuring proper maintenance.
Answer and transfer a high volume of phone calls in a professional and timely manner, as part of a three-person team.
Act as the dedicated assistant focusing solely on front desk duties along with two other administrative assistants with dual responsibilities.
Assist visitors with badges and asking them to sign them in and out on a log.
Train new Administrative Assistants as needed.
Reliable, regular, and predictable attendance is a requirement of this role.