Administrative Assistant - Kentuckiana Pediatric Dentistry

Talent For Dental•Shepherdsville, KY

11d•Hybrid

About The Position

Kentuckiana Pediatric Dentistry is seeking a highly organized and motivated Administrative Assistant to join their established, high-volume pediatric dental practice. This role is ideal for someone who thrives in a fast-paced, team-oriented environment and enjoys creating a smooth, positive experience for patients and families. The practice is known for its collaborative, efficient team focused on delivering an outstanding patient and parent experience, with structured training and a supportive environment provided.

Requirements

Highly organized with strong attention to detail
Able to manage multiple responsibilities while maintaining accuracy
Comfortable in a fast-paced, process-driven environment
Proactive in identifying and addressing scheduling gaps
A strong communicator with patients, parents, and partnering facilities
Dependable, calm, and professional
Comfortable learning and managing surgery scheduling processes over time
Team-oriented with a solutions-focused mindset
Committed to maintaining confidentiality and professionalism

Responsibilities

Answering incoming calls and assisting patients with scheduling and general inquiries
Scheduling and confirming patient appointments, including manual follow-up when needed
Verifying insurance eligibility prior to appointments
Checking patients out and reviewing account balances
Monitoring quick-fill and missed appointment queues to proactively fill schedule gaps
Assisting with surgery scheduling and coordination, including communication with partnered surgery facilities
Providing administrative support during slower periods and designated closed days (including phone coverage)
Maintaining accuracy in scheduling systems and supporting overall front office workflow