Administrative Assistant (patient facing) - Cardiology - Center City

Jefferson Health Plans•Philadelphia, PA

3d•Onsite

About The Position

Provide administrative and patient support to assigned Cardiology Faculty members of the Bruce and Robbie Toll Heart and Vascular Institute in the section of Electrophysiology. The administrative assistant will be responsible for answering busy telephone lines, triaging patient calls, scheduling appointments and obtaining patient records prior to patient visit. Ensures optimal customer service to both patients and physicians. Interacts with members of the department and university at all levels. Incumbent prioritizes and accomplishes multiple administrative and scheduling assignments.

Requirements

HS Diploma or equivalent required
Three to five years' experience in an academic medical environment
Cardiology experience in an outpatient setting is strongly preferred

Nice To Haves

additional education or training preferred

Responsibilities

Coordinates daily administrative and clinical activities, maintain calendar, allowing flexibility to accommodate demands on a daily basis. Supporting 5-6 clinicians
Documents patient medication refill request for providers to authorize and manage EMR task documented from incoming calls.
Ensure patient records are available for clinicians prior to patient visit and scanned into the EMR
Answer telephones, triage and troubleshoot problems.
Put in orders and schedule testing (stress testing, echocardiograms, labs, CT scans, etc).
Responsible for travel arrangements, updating physician CV’s, provider license renewal

Benefits

medical (including prescription)
supplemental insurance
dental
vision
life and AD&D insurance
short- and long-term disability
flexible spending accounts
retirement plans
tuition assistance
voluntary benefits
tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service