Administrative Assistant BHS

Milwaukee County•Milwaukee, WI

2d•Hybrid

About The Position

Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County! This Administrative Assistant role is within Behavioral Health Services and will provide ongoing support to the Comprehensive Community Services (CCS) team, as well as the CCS care coordination and ancillary providers. Additionally, the position will support access to the program, billing/fiscal reporting, as well as quality and compliance efforts related to state of Wisconsin reporting requirements for the CCS program.

Requirements

Current resident of Wisconsin.
Possession of a High School Diploma or GED Equivalent.
At least one (1) year of Behavioral Health experience.
Proficient with Microsoft Applications such as Word and Excel.
Willing and able to travel within the community up to 5% of the time in this role.

Nice To Haves

Associate’s degree or higher in Human Services or a related field.

Responsibilities

Answer the CCS referral line inquiries for consumers with Mental Health and/or Substance Use Disorders. Screen with eligibility requirements and mail out the directory. Connect the consumer with Community Access to Recover Services (CARS) clinical staff as needed. This will also include management of the CCS phone log.
Assist with projects across CCS that are related to quality assurance and compliance with CCS requirements.
Assist with ensuring timely review of all error correction requests and maintenance in the electronic medical record (EMR).
Provide oversight and maintenance of all record keeping that is pertinent to the CCS Division of Quality Assurance (DQA) survey. This will include management of staff rosters, collection of supervision logs, and assistance with monitoring completion of training requirements review in HealthStream.
Assist with reviewing pre-payment fiscal reports regularly to ensure quality and accuracy with what is billed to Medicaid.
Complete the discharge process in Avatar and follow checklist for thorough completion of all discharge related tasks.
Assist with running reports that will ensure compliance with county, state DHS 36, and Medicaid requirements.
Work closely with CCS Integrated Service Coordinators to maintain the provider directory and keep it accurate in real time.
Perform all other duties as assigned.