Administrative Assistant

City of Williston•Williston, ND

9d•Onsite

About The Position

The Administrative Assistant serves as the initial point of contact for the public at the Williston Police Department. The Administrative Assistant will play a crucial role in supporting the efficient operation of the office by handling various administrative tasks and providing excellent customer service. This role requires exceptional verbal communication, strong customer service skills, and meticulous attention to detail.

Requirements

Must have a high school diploma or equivalent.
Must be able to pass a thorough background investigation conducted by the WPD.
Thorough knowledge of business English, spelling and commercial arithmetic.
Thorough knowledge of modern office practices, procedures, systems and equipment.
Working knowledge of the organization and functions of the government and pertinent policies, ordinances, and regulations, or ability to acquire such knowledge rapidly.
Ability to plan, layout, and carry out office procedures.
Ability to establish and maintain effective working relationships with other employees, city officers, city officials, and the public.
Skilled in the use and care of a standard computer, calculator, copying machine, etc.

Responsibilities

Serve as the first point of contact for the public, visitors, and callers, providing a welcoming and professional atmosphere.
Answer and direct phone calls to the appropriate division.
Greet the public and visitors, determine the nature of their visit, and direct them to the appropriate department or personnel.
Assist the public by addressing inquiries and providing relevant information.
Operate a computer and use the records management system to input, update, and retrieve data.
Process financial transactions, including accepting payments and issuing receipts.
Balance the cash till daily to ensure accuracy.
Maintain a safe and clean reception area in adherence to established procedures and departmental policies.
Perform general office duties such as copying, scanning, and faxing.
Provide clerical and administrative support to the department.
Maintain accurate and organized files, both digital and physical.
Perform all other duties as assigned.
Perform all work duties and activities in accordance with the Williston Police Department and the City of Williston policies and procedures.