Administrative Assistant - Trash and Sidewalk Rebates

City and County of Denver • Denver, CO

2d • Hybrid

About The Position

The Department of Transportation and Infrastructure (DOTI) is seeking an Administrative Assistant to review applications for the trash and sidewalk rebate program. This role involves compassionate and respectful client engagement via email and phone, explaining program rules and regulations, particularly to vulnerable populations. DOTI is committed to equity and focuses on investing in its people, operating with discipline, using data to drive decisions, and delivering results.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
• Experience working with vulnerable populations
• Excellent customer service skills, high volume customer service is a plus
• Ability to clearly explain processes and procedures to different audiences
• Experience interpreting rules, regulations, or procedures
• Attention to detail when handling confidential documents
• Experience with Excel

Responsibilities

• Review applications to determine eligibility for the trash and sidewalk rebate program
• Engage with clients in a compassionate and respectful manner
• Answer all questions via email and phone pertaining to the trash and sidewalk rebate program
• Engage with vulnerable populations and help explain the program rules and regulations

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED