Administrative Assistant - Hospital setting

RehabVisions•Williston, ND

4d•Onsite

About The Position

This is a full-time, 40 hours/week position in a hospital outpatient therapy department. The Administrative Assistant supports the department of rehabilitation services by answering phones, taking messages, greeting patients/clients, managing schedules, managing insurance verification/authorization, and maintaining a clean and organized department/clinic for efficient operations. The role also involves other diverse duties as requested or required. The ideal candidate will have one to three years of related office experience and/or training. The location, Williston, is described as having affordable living, being family-friendly, community-oriented, and ideal for an outdoor lifestyle like hiking, biking, and winter sports.

Requirements

High school diploma or general education degree (GED)
One to three (1-3) years of related experience and/or training
Data entry experience and accurate typing abilities.
Ability to relate positively, professionally, and cooperatively with others.
Demonstrate flexibility and willingness to change and learn when necessary for efficient departmental/clinic operations.
Ability to perform the essential work functions of this job, with or without reasonable accommodations.

Responsibilities

Answer phones and take accurate messages in a professional manner.
Greet all patients/clients, family, caregivers, and/or visitors to the department/clinic in a friendly manner.
Handle and respond to all therapy referrals in a timely manner, acquiring all necessary information.
Develop effective rapport with referring healthcare practitioners.
Conduct initial registration of patients/clients to include interviews with the patient/client, family, and/or caregiver to obtain all required information.
Assist patients/clients, family, and/or caregiver with completion of all necessary paperwork to include, but not limited to, intake forms, medical history, medications, and insurance.
Prepare necessary documentation including insurance benefits, insurance verification/authorization, reports/logs, and order forms, etc. in a timely manner according to federal, state, and facility-specific rules and regulations.
Consult with members of the rehabilitation team to help maintain appropriate treatment schedules taking into consideration the needs of the therapist, patient/client, family, and/or caregiver, as well as tracking/scheduling of supervisory visits.
Demonstrate the ability to handle changing schedules of patients/clients.
Assist therapists with tracking, collecting, and maintaining plan of care certifications and re-certifications according to federal, state, and facility-specific rules and regulations.
Assist with patient/client appointment reminders as necessary.
Maintain confidentiality of all patient/client protected health information according to Health Insurance Portability and Accountability Act (HIPAA) and facility-specific rules and regulations.
Collect patient/client payment(s) according to facility-specific guidelines and/or direct patients/clients to appropriate accounting staff when necessary.
Assist the billing team with insurance claims/denials to secure reimbursement as needed.
Present a positive service-oriented approach with patients/clients, family, caregivers, facility staff, and co-workers at all times.
Assist with orientation of new staff, volunteers, and students.
Assist with equipment maintenance and monitor supply inventory.
Help maintain cleanliness of the rehabilitation department/clinic.
Demonstrate ongoing commitment to reducing costs and improving productivity in the rehabilitation department/clinic.
Maintain positive working relationships with the healthcare team, patient/client, family, and caregiver.
Complete RehabVisions and facility reports as required.
Attend department/clinic meetings and conferences.
Understand and comply with RehabVisions policies and procedures, including but not limited to, universal precautions, safety, risk, and emergency.