Administrative / Office Assistant
About The Position
We don't just answer phones—we take care of people. At Davis Brothers Heating & Air Conditioning, our mission is simple: treat people the way we'd want our own family to be treated. Every customer who calls us is trusting us to solve a problem that's important to them, and the person who answers that phone sets the tone for the entire experience. That's where you come in. We're looking for an Administrative Assistant who loves helping people, thrives on staying organized, and enjoys being the person who keeps everything running smoothly behind the scenes. If you're someone who gets satisfaction from crossing things off a checklist, keeping details straight, and making customers feel valued, you'll fit right in. As our company continues to grow, this position has tremendous opportunity to grow with it.
Requirements
- Administrative or office experience.
- Strong customer service background.
- General knowledge of QuickBooks.
- Experience with invoicing and processing payments.
- Naturally makes people feel welcome.
- Stays calm when things get busy.
- Can juggle multiple tasks without letting details slip.
- Loves keeping things organized.
- Takes pride in doing things the right way.
- Learns new software quickly.
- Communicates clearly and professionally.
- Is dependable, positive, and enjoys being part of a team.
- Friendly without being fake.
- Organized without needing to be reminded.
- Accountable enough to own mistakes and fix them.
- Comfortable learning new things.
- The kind of person coworkers can count on.
- The kind of person customers are happy answered the phone.
Nice To Haves
- Scheduling experience is a plus.
- ServiceTitan experience is great—but absolutely not required.
Responsibilities
- Being the friendly, professional voice that greets our customers.
- Providing exceptional customer service on every phone call and interaction.
- Scheduling service appointments and helping coordinate our technicians' schedules.
- Preparing and sending customer invoices.
- Processing customer payments accurately.
- Assisting with accounts receivable and basic bookkeeping tasks.
- Working in QuickBooks for day-to-day accounting functions.
- Learning and using ServiceTitan (don't worry—we'll teach you).
- Keeping customer records organized and up to date.
- Supporting our office team with a variety of administrative tasks.
- Helping ensure every customer has an outstanding experience from the first phone call to the final invoice.
Benefits
- Competitive pay based on experience.
- Paid holidays and paid time off.
- Retirement plan with company match.
- Health benefits.
- Ongoing training and opportunities to grow.
- Stable, year-round employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
